Zoo Experience Advisor

Brevard Zoo•Melbourne, FL

12d•Onsite

About The Position

Located along the Space Coast in Melbourne, Florida, the Brevard Zoo is an AZA-accredited facility with a diverse collection of over 900 animals representing nearly 200 species. It is also home to the Sea Turtle Healing Center for rehabilitation of wild marine turtles. Brevard Zoo is well-known for its strong conservation ethic and unique attractions, such as kayaking through the Africa area, giraffe feeding, rhinoceros and various other animal encounters. The Zoo Experience Advisor is responsible for providing guests with an amazing Zoo experience by being welcoming, knowledgeable and enthusiastic. Team members will be assigned to either the admissions or activity areas and will be cross trained to ensure coverage as needed. Other duties as required, requested or assigned to support department goals and Zoo Mission.

Requirements

Sales experience
Strong oral communication skills
Strong computer/POS system skills.
Cash handling experience.
Excellent interpersonal skills.
Knowledge of Zoo experiences and membership benefits for all areas.
Ability to deliver superior customer service to a variety of guests.
Ability to work long hours in all weather conditions including but not limited to extreme heat.
Proficiency and experience in the Point-of-Sale programs and supporting equipment.
Ability to multi-task while upholding an exemplary guest service experience.
Availability to cover extra shifts for follow team members, peak times or special events.
Professional and interpersonal skills with an openness and flexibility to changing plans.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Opening and closing of the sales and scanning area in an efficient manner.
Efficiently scanning tickets and membership cards to ensure an accurate guest count.
Hand out and put away mobility rentals.
Actively utilize current sales strategies during each transaction (i.e. follow script).
Cross-train in other areas in our department (Giraffe Platform, Aviary Desk, Train Booth)
Informing guests/members of daily “need-to-know/nice-to-know” information.
Answering guest/member questions and concerns.
Participate in team goals and objectives.
Opening and closing of the sales area in an efficient manner.
Handing out tickets or animal food with the proper explanation of use.
Working with the volunteers and other staff to ensure guests follow protocol for proper flow.
Answering guest/member questions.