Membership Experience Advisor

Encinitas•Encinitas, CA

7d•Onsite

About The Position

Anytime Fitness Encinitas is looking for an energetic, people-first Membership Experience Advisor to help create a great experience for our members and guests. This is a part-time role, seeking 10–20 hours per week. If you love connecting with people, thrive in a fast-paced environment, and want to help others reach their fitness goals, this could be the perfect fit for you.

Requirements

A friendly, outgoing personality with strong communication skills
Reliability and a strong sense of ownership over the club's appearance and operations
Comfort with basic computer/software use (CRM, scheduling tools, etc.)
Availability for 10–20 hours per week, including early mornings, evenings, and/or weekends as needed
A genuine passion for helping people live healthier lives

Nice To Haves

Sales experience is a plus, but not required

Responsibilities

Perform opening and closing duties to ensure the facility is clean, organized, and ready for members throughout the day
Greet every member and guest with warmth and energy, creating a welcoming experience
Perform basic daily cleaning and upkeep (wiping down equipment, restrooms, common areas) to keep the club looking its best
Answer phones, respond to emails, and handle day-to-day administrative tasks
Maintain accurate records in our club management software
Conduct tours and consultations with prospective members, clearly communicating the value of our programs and services
Convert leads and walk-ins into new memberships
Follow up on leads, referrals, and past guests to keep the sales pipeline active
Meet or exceed monthly membership sales goals
Build genuine rapport with members — learn names, goals, and stories
Check in regularly with members to support retention and engagement
Help connect members with personal training, coaching, or other services that fit their needs
Resolve member concerns promptly and professionally, escalating when needed