Zone Team Leader

Retail Stores • Marietta, GA

1d • Onsite

About The Position

The Zone Team Leader (ZTL) provides guidance and direction for the successful operation of an assigned zone on a store’s retail sales floor. The ZTL oversees associates focused on merchandising and selling merchandise while helping ensure an exceptional associate and customer experience. The role oversees merchandising and customer service and may perform store opening and closing functions when needed.

The ZTL executes procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, advertising sets, and daily recovery. The role also supports operational standards, seasonal transitions, inventory processes, company programs, and the movement of merchandise from delivery to the sales floor. The ZTL supervises associates in the zone, assigns daily tasks, supports staffing and scheduling for merchandise processing, communicates company directives, and follows up on assigned items.

Requirements

• High school diploma or equivalent.
• At least two years of retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Ability to work in person on site, including evenings, weekends, and holidays on a regular basis.
• Ability to read, write, and speak English.
• Ability to exercise sound judgment and preserve the confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize varied tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to communicate information effectively and delegate tasks.
• Outstanding interpersonal and listening skills.
• Ability to lift and carry up to 50 pounds and push and pull up to 35 pounds.
• Ability to stand for extended periods; bend and twist frequently; and squat, kneel, balance, and climb occasionally.
• Ability to grip, reach, and pinch frequently with arms and hands.
• Ability to work in a constant state of alertness and in a safe manner.
• Ability to operate a motor vehicle and hold a valid state-issued license.

Responsibilities

• Execute established procedures for the assigned store zone, including power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet operational expectations.
• Oversee the Door to Floor process so merchandise is planned for and received properly and stocked on the sales floor in a timely manner.
• Supervise associates working within the assigned zone.
• Provide associates with daily tasks and ensure they are productive.
• Ensure customer service standards meet company expectations.
• Ensure appropriate scheduling and staffing for unloading and processing merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure follow-up items are completed accurately and on time.
• Perform store opening and closing functions when needed.
• Complete additional responsibilities or duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage begins after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Career growth and talent development culture.
• 20% associate discount on Ollie’s purchases.
• Voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED