Zone Team Leader

Retail Stores • Charleston, SC

7d • Onsite

About The Position

The Zone Team Leader (ZTL) provides guidance and direction for the successful operation of an assigned zone on a store’s retail sales floor. The role oversees associates focused on merchandising and selling merchandise while ensuring an exceptional associate and customer experience. Responsibilities cover merchandising and customer-service oversight, operational standards, inventory processes, staffing, and communication of company directives. The ZTL may also perform store opening and closing functions when needed.

Requirements

• High school diploma or equivalent.
• At least two years of retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Ability to work onsite/in person during evenings, weekends, and holidays on a regular basis.
• Ability to read, write, and speak English.
• Ability to exercise sound judgment and preserve the confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize varied tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to communicate information effectively and delegate tasks.
• Outstanding interpersonal and listening skills.
• Ability to operate a motor vehicle and hold a valid state-issued license.
• Ability to lift and carry up to 50 pounds and push and pull up to 35 pounds.
• Ability to stand for extended periods; bend and twist frequently; grip, reach, and pinch frequently; and squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and in a safe manner.

Responsibilities

• Execute established procedures for the assigned store zone, including power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet operational expectations.
• Oversee the Door to Floor process so merchandise is planned for and received properly and placed on the sales floor in a timely manner.
• Supervise associates working in the assigned zone.
• Provide associates with daily tasks and ensure they are productive.
• Ensure customer-service standards meet company expectations.
• Ensure proper scheduling and staffing for the effective unloading and processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure follow-up items are completed accurately and on time.
• Perform store opening and closing functions when needed.
• Complete additional responsibilities or duties as assigned.

Benefits

• Medical, dental, vision, and prescription drug coverage begins after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Career growth and talent development culture.
• 20% associate discount on Ollie’s purchases.
• A variety of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED