Zone Supervisor

Compass Connections • El Paso, TX

3d • Onsite

About The Position

Compass Connections is hiring a Zone Supervisor in El Paso, Texas, to oversee shelter operations for children in emergency shelter and group home placements while the organization works toward family reunification. The role supervises unit managers and helps coordinate staffing, daily facility operations, children’s activities, safety, documentation, and transportation. The supervisor reports serious incidents and daily activities to the Shelter Manager and ensures compliance with applicable federal and state requirements, agency policies, contracts, and regulatory standards.

The position requires fluency in English and Spanish, a high school diploma or equivalent, and at least one year of related experience or training. A two-year associate degree or two or more years of related college-level coursework, along with two or more years of related experience, is preferred. First aid, CPR, and emergency behavior intervention certifications are required. The hourly rate is $26.00. Benefits are available from the first day of employment, including 100% employer-paid medical, dental, and vision insurance, retirement plan options, and other employer-sponsored benefits.

Employees must pass pre-employment and random drug screens and pre-employment and biennial criminal background checks, provide proof of work eligibility upon request, and receive an annual influenza vaccination or obtain an approved medical or religious exemption. The position may require work evenings, weekends, and holidays as needed or requested by the position supervisor.

Requirements

• Fluency in English and Spanish.
• High school diploma or equivalent required.
• At least one year of related experience and/or training required.
• First aid, CPR, and emergency behavior intervention certifications required.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Work collaboratively with staff members, service providers, and other professionals.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain the computer literacy needed to perform the responsibilities of the position.
• Work effectively and without intensive supervision, both independently and as part of a multidisciplinary team.
• Demonstrate working knowledge of Compass Connections policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious accommodation exemption, and provide proof as a new hire.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

• A two-year associate degree from an accredited program or institution, or two or more years of college-level coursework in a related field.
• Two or more years of related experience and/or training.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Report serious incidents and daily activities to the Shelter Manager.
• Assist with developing shift schedules and staff assignments to support the safety of children and coworkers.
• Monitor, coordinate, and delegate daily facility operations tasks throughout the shift as needed.
• Know procedures for and monitor proper dispensing of non-prescription medications when medical staff are not on duty.
• Supervise interactions among children and promote positive interaction and responsibility in daily routines.
• Plan, organize, and supervise children’s activities according to the daily activity schedule.
• Identify routine maintenance and repair needs and report them to the Shelter Manager.
• Participate in scheduled meetings, in-service training, and team decisions.
• Assist with household laundry and routine cleaning of bedrooms and living areas.
• Maintain accurate and timely records of clothing and personal items.
• Schedule air and ground transportation for children when needed.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement safety protocols, including evacuating children and staff during emergencies.
• Follow professional and ethical standards, show respect for staff, children, and community members, and comply with the dress code.
• Supervise assigned unit managers and provide constructive feedback on work habits, communication, and safety.
• Mentor and assist new hires and coworkers during their general observation training period.
• Complete accurate and timely documentation in accordance with agency policies, contract requirements, and regulatory standards.
• Frequently travel between areas of the physical plant.
• Meet deadlines set by the program supervisor and federal partners.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.

Benefits

• Benefits available on the first day of employment.
• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits are available; applicants can ask the recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED