Zone Lead - FT

At Home•San Diego, CA

3d•$18 - $22

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual aspects are set and maintained to documented company standards designed to drive sales. The ZL provides expertise in visual standards, merchandising techniques, fixturing, and implementation of in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The Zone Lead influences Team Members to understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The work involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The ZL helps plan and lead transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager, preserving visual integrity and an organized environment that inspires guests. The position plans and executes delegated daily and weekly tasks, participates in freight processes, sorts and stocks product, and maintains designated zones. It also supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and the customer experience. The Zone Lead coaches and trains Team Members on visual priorities, reviews store scorecard information and acts to improve assigned-zone metrics, and keeps zones clean, organized, and current with signage and sets. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and others, and execute thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized store environment that inspires guests through compelling visual merchandising.
Plan and execute delegated daily and weekly workload and tasks to support visual merchandising, sales goals, guest engagement, and timely completion.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock product in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in related team meetings and huddles.
Model visual merchandising expertise and coach, teach, and train Team Members on visual standards, priorities, and visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and take action within assigned zones to improve metrics.
Keep assigned zones neat, clean, organized, and up to date with current signage and sets.
Perform other duties as assigned based on business needs.