Zone Lead - FT

At Home•Troy, MI

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual elements meet documented company standards designed to drive sales and provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The Zone Lead helps Team Members understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The role also involves vigorous lifting, carrying, moving throughout a warehouse-format store, and stocking. The Zone Lead supports visual merchandising, task management, freight processing, stocking, customer satisfaction, inventory control, safety, loss prevention, and store expense control. The role coaches and trains Team Members on visual priorities and creates visual moments that support the customer experience. The Zone Lead reviews store scorecard data, including sales and expenses, and acts within assigned zones to improve metrics. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise communication, with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required, including nights and weekends.
Ability to lift at least 50 pounds and team-lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; does the right thing for Team Members, customers, and the company.
Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to accomplish objectives with timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workloads and assigned tasks delegated by the Assistant Store Manager to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock products in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in regular team meetings or huddles on these topics.
Serve as a role model and coach in visual merchandising and provide continuous learning opportunities to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience through daily interactions.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Keep the assigned zone neat, clean, and organized and ensure current signage and sets are maintained.
Perform other duties assigned based on business needs.