Zone Lead - FT

At Home•Hampton, VA

6d•$14 - $17

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual elements are established and maintained according to documented company standards designed to drive sales. The Zone Lead provides expertise in visual standards, merchandising techniques, fixturing, and implementation of in-store marketing elements such as signs, vignettes, endcaps, tables, and first look/flash finds that reinforce seasons, holidays, and promotions in assigned areas. The ZL influences Team Members to understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The Zone Lead supports store visual merchandising processes, task management, freight handling, stocking, and maintenance of an organized zone. The position also helps the store team with customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience. The ZL serves as a role model and coach, communicates visual priorities, reviews store scorecard data, and acts within assigned zones to improve business metrics. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise communication, with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required, including nights and weekends.
Ability to lift a minimum of 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior, doing the right thing for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and team, and execute thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes, planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workloads and assigned tasks to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock product in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in regular team meetings and huddles on these subjects.
Serve as a role model and coach in visual merchandising, providing continuous learning opportunities to team members.
Use daily interactions to communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store financial and business data from the store scorecard, including sales and expenses, and act within assigned zones to improve metrics.
Maintain a neat, clean, and organized zone and ensure current signage and sets are in place.
Perform other duties assigned based on business needs.