Zebra / Reflexis WFM Business Systems Analyst

TEKsystems•Town of Montezuma, NY

10d•$90 - $95•Remote

About The Position

We are seeking a WFM Consulant specfically with Zebra (formerly known as Reflexis) Workforce Management experience to own the day-to-day operations of our enterprise and a portfolio of business applications supporting 1,000+ locations across multiple brands. This is a hands-on role. The person in this seat keeps the platform running reliably, builds/architects the integrations and automations that reduce manual overhead, and is the first call when something breaks. They know the system deeply enough to diagnose issues independently, drive vendor escalations with technical credibility, and translate operational needs into working solutions without waiting for someone else to define the approach.

Requirements

Must have working experience with Zebra / Reflexis Workforce Management software around scheduling
Proven ability to manage vendor relationships and hold external partners accountable to delivery and service commitments.
Strong written and verbal communication; able to translate technical complexity for non-technical business stakeholders.
Able to work independently, exercise sound technical judgment with minimal oversight, and guide work across remote, cross-functional teams.
Highly self-motivated, detail-oriented, and able to prioritize effectively in a fast-moving environment.
Integration
Zebra
Reflexis Workday
Sql
tableau

Responsibilities

Set the technical direction and standards for the enterprise Workforce Management platform across 1,000+ locations — owning configuration architecture, access models, and the decisions that define how the platform scales as new locations and brands come online.
Make the build, configure, and lifecycle calls — determine when to automate, when to re-architect, and when a system should be replaced or sunset, and bring those recommendations forward with supporting analysis.
Own intake and solution design end to end — translate operational and business needs into technical specifications and delivery plans, and serve as the accountable owner for delivery quality.
Design the integration architecture connecting the Workforce Management platform with HR, payroll, financial, and data warehouse systems — defining the data flows that other work depends on.
Build and own automation that replaces manual recurring processes, reduces operational overhead, and improves data reliability across connected systems.
Maintain the data pipelines that feed workforce analytics reporting, ensuring accuracy and security across the chain.
Lead resolution of high-priority production incidents affecting workforce operations, and own restoration of service within defined response and resolution targets.
Own platform health proactively through monitoring, alerting, maintenance, and performance optimization — identifying and resolving risk before it reaches the field.
Direct vendor escalations and hold external partners accountable to resolution commitments on behalf of the organization.
Serve as the technical liaison between field-facing operational impact and engineering or vendor resolution — coordinating across HR, Finance, Data, Workforce Strategy, Identity, and IT infrastructure teams.
Provide the technical point of view in operational reviews and, alongside the team manager, in leadership forums where platform decisions and roadmap trade-offs are made.
Manage vendor relationships and configuration alignment for the systems in scope, including defect management and product roadmap input.