Youth & Young Adult Services Case Manager

Blue Mountain Action Council•Walla Walla, WA

3d•Hybrid

About The Position

This position works closely with homeless or housing insecure unaccompanied youth/young adults, ages 12 to 24, providing guidance to secure housing. This position will be part of the Youth Engagement Team focused on eliminating youth and young adult homelessness in Walla Walla County. The incumbent must comply with all program and Blue Mountain Action Council policies and procedures, and with the agency’s confidentiality agreement. This position provides homeless system navigation to homeless and housing insecure unaccompanied youth and young adults ages 12 to 24. This work will require collaboration and strong relationships with these young clients, offering housing and other stabilizing services to youth. This position requires accurate and prompt data input into the Homeless Management Information System (HMIS) and BMAC’s internal database CAP60.

Requirements

Associates degree in Human Services or related field.
Two (2) years related work experience administering social services.
Valid driver’s license by the time of hire with good driving record.
Must provide own vehicle for travel and must maintain current auto insurance.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance.
Creative and critical solution-based thinking.
Excellent verbal and written communication skills.
Proficient with Microsoft Office products, including Outlook, Word, and Excel.
Ability to learn/use HMIS and CAP60 software system.
Demonstrated ability to work independently, function as a team member, and collaborate with other staff.
Ability to assist in housing searches, including the review of the leasing process and housing inspection.
Ability to compile and maintain accurate, thorough and timely case management records.
Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
Ability to work in a fast-paced office environment with frequent interruptions and occasional crisis situations.
Conflict resolution skills; excellent boundaries and judgment.
Focus on client choice in all planning and guidance.

Nice To Haves

Relevant experience and/or education may be substituted for either education or work history.
Bilingual/Bicultural – English/Spanish – is preferred.
Experience working with youth and young adults facing difficult life experiences.
Case management experience in social service setting, and a working knowledge of issues and resources related to housing services for low-income families and individuals.
Experience working with BIPOC and LGBTQIA+ populations.

Responsibilities

Provide intake, service navigation, and referral services to youth and young adults via email, phone, and in person.
Determine eligibility for Office of Homeless Youth Programs by completing thorough assessments of individuals and families.
Working closely with youth to identify their barriers to permanent housing. Then creating client centered goals to work through their barriers.
Coordinate closed loop referrals to community services, starting with BMAC programs, shelters, and supportive services as needed, ensuring that clients are connected to services with appropriate follow-up.
Support clients with health and wellbeing goals and reduce barriers to accessing care.
Work/coordinate with the Youth Engagement Team (YET), including non-BMAC staff to best serve each client.
Complete thorough assessments of clients to include skills and needs and motivations focused on client choice.
Provide coordinated entry service to homeless or housing-insecure youth and young adults and work with county team to create a by name list of these individuals.
Coordinate referrals to and utilization of all appropriate community resources.
Act as advocate with other social, health, employment and education services in the community.
Help with outreach and client visits as needed.
Collaborate and develop/maintain strong relationships with other service providers in the area.
Coordinate referrals to and utilization of all appropriate community resources and proactively connect with resources to assure the best referrals.
Develop broad knowledge of all BMAC programs to make appropriate referrals.
Act as an advocate with other social, health, employment and education services in the community when appropriate.
Maintain database(s) in a timely and accurate manner: Accurate and prompt data input, including but not limited to the Homeless Management Information System (HMIS) and the internal client management system CAP60.
Ensure that careful, accurate and timely documentation is completed regarding services and referrals provided in all required databases.
Complete purchase order documentation in an accurate and timely manner.
Attend all scheduled staff meetings.
Attend training sessions as required by the funding source or agency.
Performs other related duties as assigned