Young Adult Case Manager

Cocoon House • Everett, WA

3d • Onsite

About The Position

Cocoon House’s Snohomish Young Adult Housing (SYAH) program provides a minimum of 17 rapid rehousing units to unhoused young adults ages 18-24. Participants have the option to move into an agency-held transitional housing unit while engaged in housing search, though it is not a requirement. Once a housing unit is secured, the program covers rent initially and gradually decreases our portion as the participant increases their income and stability and pays a higher portion of their rent. Throughout the program, program staff and participants work together on short- and long-term employment and education goals, with the ultimate goal of housing stability at program exit. The Young Adult Case Manager, internally referred to as the Snohomish Young Adult Housing (SYAH) Case Manager works one-on-one with 12-15 young adults in order to support them through the different stages of this program. This position builds rapport with participants and local landlords/property managers to support the housing and lease-up process, ensuring housing meets all applicable program standards. The case manager then continues to support participants in the logistical and practical aspects of renting and maintaining an apartment and helping to secure pathways to long-term financial, medical, legal and emotional stability. Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Requirements

• 1 year minimum of experience working with youth or young adults experiencing homelessness
• Strong organizational and time management skills
• Dedication to advocating for and working with individuals experiencing homelessness and instability.
• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation
• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 lbs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs

Nice To Haves

• Applicants with lived experience strongly encouraged to apply
• Flexibility to adjust schedule to meet client needs, including working the occasional weekend or evening
• Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs.
• Bilingual applicants strongly encouraged to apply

Responsibilities

• Establish and maintain a safe, welcoming environment for transitional housing participants.
• Support program participants in housing search process, including completing pre-leasing inspections and certifications as required by program policy.
• Assist participants in creating and working toward a goal plan, with emphasis on long-term stability.
• Work in collaboration with the other members of the SYAH team to support program participants’ housing stability.
• Find and connect participants to needed support services in Snohomish County to facilitate long-term stabilization, ensuring participants are able to maintain housing stability independent of Cocoon House staff support.
• Provide mobile case management as appropriate to support connection to needed services.
• Facilitate payments to landlords for program participants’ apartments according to graduated rent subsidy model.
• Maintain accurate client records in Cocoon House’s Caseworthy database with timely data entry.
• Uphold confidentiality in all activities.
• Collaborate with Peer Leader and Program Manager to create programs that are truly driven by and focused on clients.
• Attend meetings as required at program, agency, and community levels.
• Approach work with program participants with a harm reduction and trauma-informed lens.

Benefits

• Medical, Dental, and Vision health options with employer contribution
• 403(b) retirement plan with agency match
• 21 days PTO accrual in first year
• 10 agency-recognized holidays
• Multilingual pay differential opportunities
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED