Youth Shelter Case Manager

Volunteers Of America, Utah • Salt Lake City, UT

6h • $50,000 • Onsite

About The Position

The Shelter Case Manager provides housing-focused, trauma-informed case management to youth accessing the Youth Resource Center. This role completes shelter intakes and diversion/problem-solving conversations, supports youth in identifying housing goals and addressing barriers, connects youth to internal and community resources, and assists with housing navigation and applications. Shelter Case Managers work as a team and share responsibility for supporting youth accessing shelter and drop-in a service.

Requirements

• Familiarity with housing-focused, trauma-informed, youth-centered practices and Motivational Interviewing, with willingness to incorporate these approaches into daily work.
• Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
• Ability to uphold professional boundaries, confidentiality requirements, agency policies and procedures, and interact professionally with a diverse workforce, clients, and the public.
• Ability to use trauma-informed practices, exercise sound judgment within the scope of position responsibilities, and seek supervision for major or complex situations.
• Willingness to accept supervision, feedback, and direction and to work collaboratively as part of a team.
• Ability to move throughout the facility and interact with clients for extended periods.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.

Nice To Haves

• A degree in the field of social services or two years of experience working in the social services field preferred.

Responsibilities

• Complete shelter intakes, diversion/problem-solving conversations, and required intake assessments and documentation for youth accessing Youth Resource Center services.
• Maintain an assigned caseload while working as part of the Shelter Case Management team; provide coverage, follow-up, and case management support to all youth accessing services.
• Meet regularly with clients and maintain accessible, visible case management availability within the shelter through scheduled office hours, outreach, and follow-up.
• Support clients through housing navigation and placement activities, including obtaining vital documents, identifying housing options, completing applications, requesting available application or move-in assistance, communicating with housing providers, and helping coordinate housing-related appointments.
• Provide referrals and connections to appropriate internal and community resources based on each client’s needs, including housing, benefits, employment and education, behavioral health, medical care, and other supportive services.
• Complete required assessments and screening tools, identify urgent or higher-acuity needs, and coordinate appropriate services and referrals in consultation with the client and YRC team.
• Participate in clinical case review, case staffing, and other team-based coordination to support consistent service planning and appropriate referrals.
• Provide trauma-informed crisis intervention, de-escalation, creative problem-solving, and immediate response to safety concerns or disturbances in accordance with agency policies and procedures.
• Complete timely, accurate, and objective documentation of intakes, diversion efforts, case management contacts, referrals, service plans, exits, and outcomes in HMIS and other required agency systems.
• Maintain professional boundaries, client confidentiality, and appropriate handling of protected and sensitive information.
• Use agency vehicles to provide client transportation and support youth with appointments, housing-related activities, and other approved service needs.
• Maintain current knowledge of community resources and develop effective working relationships with internal programs, housing providers, and community partners.
• Attend required supervision, staff meetings, trainings, clinical meetings, and other meetings as assigned.
• Maintain regular and reliable attendance and an on-site presence consistent with shelter operations and the needs of youth being served.
• Participate in program quality improvement, data collection, special projects, and other duties as assigned by the supervisor.
• Work effectively, respectfully, and ethically with a diverse group of clients, co-workers, volunteers, partners, and members of the public.
• Comply with the Volunteers of America, Utah Code of Ethics and all agency policies and procedures.
• Use sound judgment and seek supervision or additional support when situations exceed the scope of the position or require management involvement.
• Remain calm and respond appropriately during crises, conflict, and other high-stress situations.
• Proactively expand knowledge of community resources, youth homelessness, housing systems, and effective case management practices.
• Participate in training and professional development required for the position.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start.
• Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree