Youth Services Center Supervisor

Bernalillo County•Albuquerque, NM

3d•Onsite

About The Position

The Youth Services Center Supervisor provides administrative supervision in the care, treatment, and security of residents. The role supervises employees through hiring, training oversight, performance assessment, coaching, discipline, and termination. It may include leading institutional training programs, including physical restraint and agility courses, and participating in the development of training programs. The position works in a secure youth services setting, supervising residents and staff and supporting program managers with departmental goals, policies, and procedures. Work is primarily indoors, with some outdoor duties such as resident transportation and recreational activities. The role requires shift work and availability for nights, weekends, and holidays. Duties may include physically restraining violent residents and pursuing escape attempts on foot.

Requirements

Associate's degree in a related field, or an equivalent combination of related education and/or experience.
Four years of work experience in a lock-down, secure, and/or correctional facility serving at-risk adolescents or adults, or an equivalent combination of related education and/or experience.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to County safety guidelines, including use of an OSHA-approved respirator when required.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Availability to work shifts, including nights, weekends, and holidays.
Completion of 120 hours of initial on-the-job training, including State Juvenile Code and A Level Restraint Training, with recertification every six months.

Nice To Haves

One year of supervisory experience.

Responsibilities

Provide leadership and monitor staff to ensure adherence to departmental policies and procedures.
Maintain the safety, security, and welfare of residents and staff.
Review and evaluate employee performance; recommend disciplinary actions; conduct interviews; and participate in hiring decisions.
Provide in-service training and participate in developing training programs.
Assist program managers in developing and implementing departmental goals, policies, and procedures.
Plan and conduct administrative tasks and instruct staff on priorities and protocols.
Supervise and monitor residents during intake and while in population for signs of intoxication, injury, illness, or suicidal behavior, and authorize transport to appropriate facilities when needed.
Notify or assist program managers with serious policy breaches or when informal discipline fails, and recommend formal disciplinary actions.
Evaluate, recommend, and implement programs to build residents’ daily living, social, and academic or work skills.
Prepare reports, review logs, ensure records comply with policy, and review incident reports for completeness and compliance.
Conduct individual and group counseling sessions with residents.
Physically restrain violent residents and pursue escape attempts on foot if necessary.
Ensure smooth shift transitions by relaying key documents, staffing information, resident counts, equipment, and keys.
Respond to inquiries from family members, probation officers, law enforcement, and others regarding resident care, behavior, and activities.
Perform duties of lower-level Youth Program Officers as needed.
Participate in internal and external committees or taskforces as assigned.
Supervise employees through hiring, training oversight, performance assessment, coaching, discipline, and termination.
Complete assigned FEMA training, required supervisor training if applicable, and 120 hours of initial on-the-job training, including State Juvenile Code and A Level Restraint Training; maintain required six-month recertifications.