Youth Services Center Supervisor

Bernalillo County•Albuquerque, NM

1d•$26 - $41•Onsite

About The Position

The Youth Services Center Supervisor provides administrative supervision in the care, treatment, and security of residents. The position supervises employees through hiring, training oversight, performance assessment, coaching, discipline, and termination; recommends disciplinary actions; interviews and selects applicants; and conducts performance reviews. The supervisor may lead institutional training programs, including physical restraint and agility courses, and participates in developing training programs. The role oversees staff and residents in a secure youth services setting, supports program managers with departmental goals and procedures, and ensures resident and staff safety and welfare. It also includes resident supervision, counseling, incident documentation, shift coordination, responding to inquiries, and performing lower-level Youth Program Officer duties as needed. Duties are performed primarily indoors, with some outdoor responsibilities. Shift work is required, and assignments may involve exposure to infectious diseases and physical hazards, including restraint and pursuit of residents.

Requirements

Associate’s degree in a related field.
Four years of work experience in a lock-down, secure, and/or correctional facility serving at-risk adolescents or adults; an equivalent combination of related education and/or experience may be considered.
Valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to County safety guidelines, including use of an OSHA-approved respirator when required.
Availability to work shifts, including nights, weekends, and holidays.

Nice To Haves

One year of supervisory experience.

Responsibilities

Provide leadership and monitor staff to ensure adherence to departmental policies and procedures.
Maintain the safety, security, and welfare of residents and staff.
Review and evaluate employee performance; recommend disciplinary actions; conduct interviews; participate in hiring decisions; and provide in-service training.
Assist program managers in developing and implementing departmental goals, policies, and procedures.
Plan and conduct administrative tasks and instruct staff on priorities and protocols.
Supervise and monitor residents during intake and while in population for signs of intoxication, injury, illness, or suicidal behavior, and authorize transport to appropriate facilities when needed.
Notify or assist program managers with serious policy breaches or when informal discipline fails, and recommend formal disciplinary actions.
Evaluate, recommend, and implement programs that build residents’ daily living, social, and academic/work skills.
Prepare reports, review logs, ensure records comply with policy, and review incident reports for completeness and compliance.
Conduct individual and group counseling sessions with residents.
Physically restrain violent residents and pursue escape attempts on foot if necessary.
Ensure smooth shift transitions by relaying key documents, staffing information, resident counts, equipment, and keys.
Respond to inquiries from family members, probation officers, law enforcement, and others regarding resident care, behavior, and activities.
Perform duties of lower-level Youth Program Officers as needed.
Participate in internal and external committees or taskforces as assigned.
Complete assigned FEMA training, required supervisor training if applicable, and 120 hours of initial on-the-job training, including State Juvenile Code and A Level Restraint Training; recertify in these areas every six months.
Work shifts that may include nights, weekends, and holidays.