Youth Program Manager

Neighborhood House•Saint Paul, MN

2d•Onsite

About The Position

Neighborhood House is seeking a full-time Youth Manager to oversee all youth programming. This role centers around three guiding priorities: developing and supporting high-performing staff teams; ensuring sustainable systems that strengthen year-round youth programming; and ensuring safe, engaging, and high-quality experiences for children, youth, and families. The Youth Manager provides day-to-day leadership for youth program staff, oversees operational systems, and partners to develop annual program plans and community partnerships. The Youth Manager works collaboratively across the Education & Enrichment Department to align youth programming with Adult Education and the Makerspace while strengthening referral pathways, family engagement, and organizational partnerships. The Youth Manager also provides direct service through youth programming, family engagement, and special events as needed.

Requirements

Bachelor’s degree in education, youth development, social work, public administration, or related field, or equivalent relevant experience.
Three or more years of experience leading youth programming, after-school programs, camps, educational programming, or youth development initiatives.
Minimum of two years of successful supervisory or management experience.
Experience supervising seasonal staff, interns, volunteers, or multi-level teams.
Strong knowledge of positive youth development, trauma-informed practices, restorative approaches, and culturally responsive programming.
Demonstrated ability to work and communicate effectively with people from diverse cultural, linguistic, and socioeconomic backgrounds.
Working knowledge of racial equity and social justice issues relevant to the communities Neighborhood House serves.
Strong organizational, planning, and project management skills.
Experience coordinating community partnerships and collaborative initiatives.
Proficiency in Microsoft Office Suite and Microsoft Teams.
Experience managing program budgets and purchasing.
Must have a valid driver’s license.

Nice To Haves

Bachelor's or master's degree in education, youth development, social work, public administration, or related field.
Experience working with immigrant and refugee communities.
Bilingual or multilingual skills (Spanish, Hmong, Somali, Karen, or other community languages).
Experience managing grant-funded youth programs.
Experience developing curriculum, training staff, or creating operational systems.

Responsibilities

Lead a team of youth program staff by directly supervising two youth program supervisors and two part-time Early Childhood Instructors. Team includes a Youth Coordinator, Youth Literacy Instructors, temporary summer staff, interns, and volunteers.
Translate program goals into clear workplans for staff and interns, ensuring each team member understands their role in advancing program objectives.
Provide regular supervision, coaching, quarterly reflections, and performance feedback that support staff growth and accountability.
Maintain consistent one-on-one meetings, team meetings, supervisor and coordinator meetings, and annual planning retreats.
Develop staff capacity in trauma-informed youth development, restorative approaches, cultural responsiveness, radical hospitality, and family engagement.
Develop and maintain staffing plans that support safe participant-to-staff ratios, appropriate coverage, emergency response, and sustainable workloads.
Support the recruitment, hiring, onboarding, training, supervision, and evaluation of temporary Summer Sunrise staff, Right Track interns, and other interns and volunteers.
Communicate program expectations, operational changes, schedules, seasonal transitions, and organizational priorities clearly and consistently.
Ensure staff and program compliance with licensing requirements, mandated reporting, youth safety procedures, grant requirements, organizational policies, and risk management expectations.
Co-lead annual and seasonal planning to align programming, staffing, and resources with participant needs and program goals with Director of Education & Enrichment.
Develop, document, and continuously improve program policies, procedures, workflows, and practices that promote safety, quality, consistency, accessibility, inclusion, and sustainability.
Collaborate with Education and Enrichment leadership to align all youth programs with Adult Education, the Makerspace, and other organizational initiatives, creating coordinated participant pathways and shared programming opportunities.
Identify program and operational challenges, recommend solutions, and implement improvements that strengthen participant outcomes, staff sustainability, and organizational effectiveness.
Maintain knowledge of community resources available to children, youth, and families.
Maintain annual program calendars, seasonal schedules, activity calendars, registration timelines, training materials, and other core program documentation.
Effectively maintain partnerships with schools, public agencies, youth-serving organizations, and other community partners that strengthen programming and expand opportunities for participants.
Co-lead a youth recruitment and retention plan with the Director of Education & Enrichment
Collaborate with Volunteer Engagement to develop meaningful volunteer and internship opportunities that support Youth Programs throughout the year.
Support after-school programming, literacy activities, Summer Sunrise, orientations, family events, community outreach, and other program activities.
Provide direct service when assigned.
Monitor participant enrollment, registration, family communication, and connections to internal and external resources.
Support youth experiencing behavioral, academic, or social-emotional challenges in ways that promote safety, belonging, accountability, and engagement.
Build positive relationships with children, youth, caregivers, volunteers, and community partners.
Respond to program inquiries through phone, email, in-person communication, and organizational communication platforms.
Other duties assigned for the success of Youth Programs and Neighborhood House.
Oversee accurate and timely data entry and maintenance across required organizational data systems.
Ensure participant records, attendance, permissions, incident reports, assessments, and required documentation are complete and accurate.
Collaborate with the Director of Community-Based Evaluation and Impact to collect participant, parent, and youth feedback and incorporate findings into program planning and continuous improvement.
Support staff in maintaining documentation standards and using data systems correctly
Review reports for leadership, funders, and community partners as required.