Westview YMCA Youth & Family Manager
About The Position
The Youth & Family Manager supports the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility. The role develops activities and leads staff to facilitate youth programming, which may include Child Watch, School Day Program, and Summer Day Camp, while also supporting the membership experience. The manager oversees staff and volunteers, program planning and operations, curriculum and licensing compliance, and member service. The position also supports program growth and community relationships, responds to concerns and emergencies, and promotes and enforces abuse prevention and reporting practices.
Requirements
- Must be at least 18 years of age.
- At least one year of experience in supervision, customer service, education, or equivalent.
- Demonstrated leadership, dependability, and flexibility in work hours.
- Complete YMCA cause and culture training, program-specific training, CPR, First Aid, and Emergency Oxygen Administration within 30 days of hire.
- Meet state licensing requirements for out-of-school care and maintain annual training requirements, if applicable.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Successful background check clearance.
- Follow youth boundaries policies and abuse risk management training.
- Report suspicious behavior and policy violations, and comply with mandated abuse reporting responsibilities.
- Complete required abuse prevention training before the first shift.
- Communicate the organization’s zero-tolerance expectations to staff and ensure compliance with mandated reporting.
- Sufficient strength, agility, and mobility to perform essential functions and supervise programs.
- Reliable transportation and ability to travel among local branches and program sites.
Responsibilities
- Recruit, hire, train, develop, schedule, and direct staff, contractors, and volunteers; review and evaluate staff performance and develop strategies to motivate staff and achieve goals.
- Create and schedule camp and other program sessions and activities.
- Monitor program operations, equipment, and facilities for compliance with state, local, and YMCA health and safety regulations.
- Develop appropriate curriculum and ensure compliance with state and federal requirements and licensing regulations.
- Support and budget for healthy eating by coaching, mentoring, and monitoring menu quality, if applicable.
- Establish new activities and expand programs in the community in accordance with strategic and operating plans.
- Provide excellent service to members, guests, and program participants in person and by phone.
- May interview and/or tour prospective members and may sell memberships.
- Build relationships among members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns and inform a supervisor of unusual situations or unresolved issues.
- Follow YMCA policies and procedures and respond to emergencies.
- Participate in department, branch, and association meetings and trainings.
- Screen, train, and enforce abuse prevention policies for staff; promote a reporting culture, address violations, maintain confidentiality, and ensure mandated reporting requirements are followed.
- Perform other duties as assigned.
Benefits
- Free individual YMCA membership.
- YMCA program and childcare discounts.
- Flexible work attire; YMCA shirts are provided, with choice of style.
- Tuition discounts, training and development, and opportunities to advance.
- 100% employer-paid retirement contribution of 12% of earnings after eligibility requirements are met; no employee match or contribution is required.
- Flexible schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
