MassHire Young Adult Career Navigator

JVS Boston•Boston, MA

13d•Hybrid

About The Position

JVS Boston is a nonprofit agency that empowers people from diverse communities to find employment and build careers, and partners with employers to develop and retain productive workforces. MassHire Downtown Boston, operated by JVS Boston, seeks a Young Adult Career Navigator to provide customer-focused workforce development services to opportunity youth ages 18–24, particularly young adults not connected to school, college, or employment. The Navigator works with the Career Center team and youth-serving partners to help participants explore career pathways, conduct job searches, and obtain employment, training, or education placements. The role provides personalized career coaching and case management through a hybrid mix of virtual, onsite, and offsite services. The Navigator recruits and enrolls participants, maintains an active caseload, delivers workshops and group activities, supports outreach and social media engagement, and builds connections with employers, training providers, and community partners. The position also tracks participant services and outcomes, contributes to required reporting, and assists with Career Center events and administrative work. This hybrid position involves work at 75 Federal Street in Boston, partner locations in the Boston region as assigned, and remotely from home. Travel to partner organizations may be required, and a fast, reliable home internet connection is required.

Requirements

Associate’s degree plus two years of hands-on experience and/or training in youth development, career counseling, case management, recruitment, education, coaching, or counseling; alternatively, a comparable combination of education, training, and practical experience.
Teaching or public speaking skills or experience.
Advanced computer and technology competency.
Previous experience with Microsoft Office Suite, Outlook, SharePoint, Teams, and Zoom.
Excellent organizational skills and written and verbal communication skills.
Strong interpersonal and relationship-building skills for engaging with people from diverse backgrounds.
Ability to work in a hybrid arrangement and maintain a fast, reliable home internet connection.
Ability to travel to partner organizations in the Boston region as needed.

Nice To Haves

Experience working with young adults or opportunity youth ages 18–24.
Comfort with social media content creation and digital engagement tools.
Multilingual abilities.

Responsibilities

Maintain an active caseload and conduct career interest and skills assessments and individualized coaching for young adults.
Advise participants on career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and other job-search activities.
Guide participants toward education and career pathways and facilitate placements in employment, training programs, and apprenticeships.
Help participants navigate employment barriers, identify their strengths, set actionable goals, and maintain regular check-ins to support retention and success.
Identify participants’ needs and direct them to appropriate resources; maintain accurate participant notes and records in the MOSES database and internal Excel spreadsheets.
Recruit and enroll opportunity youth ages 18–24, especially those disconnected from school, college, or employment, using referrals and warm handoffs from BPS graduates, college stop-outs, and PIC Career Specialists.
Use BPS data and MyCAP plans to identify students without college plans and initiate contact; prioritize non-college-going young adults and Boston residents.
Assist with social media content and digital engagement promoting events, workshops, and job opportunities.
Visit community partner sites and youth-serving agencies as needed to maintain a community presence and integrate career services into partner programs.
Design and lead recurring bi-monthly welcome and orientation sessions, specialty engagement workshops, VR-based career simulations, and industry-specific webinars.
Organize career center tours for high school juniors and seniors and group visits to employer sites or training providers.
Engage youth in advisory panels and use their feedback for continuous program improvement.
Track participant enrollments, activities, outcomes, placement completion, credential attainment, and retention in the MOSES database and shared Excel tracking sheets.
Prepare detailed quarterly reporting on participant demographics and service numbers.
Attend required Learning Community and Opportunity Youth Collaborative meetings and coordinate with partners identified by the PIC.
Assist with monthly job fairs and other special events, including onsite support as assigned.
Perform general administrative tasks and special projects to support Career Center operations.
Build relationships with employers, training providers, and partner organizations to support participant employment and training opportunities.