YHDP Case Manager

The Salvation Army Southern California•Boise, ID

About The Position

The Youth Homeless Demonstration Program (YHDP) Case Manager provides intensive, individualized case management to youth and young adults ages 18–24 with dependents who are experiencing or at risk of homelessness. The Case Manager partners with participants to develop individualized housing stability plans supporting long-term self-sufficiency through stable housing, education, employment, life skills, and community connections. The role uses trauma-informed, strengths-based, youth-centered, Housing First, and Positive Youth Development approaches, including Motivational Interviewing, and works collaboratively with community partners while maintaining compliance with HUD, Continuum of Care (CoC), and YHDP requirements. The position maintains an active caseload; assesses eligibility and participant needs; provides crisis intervention, advocacy, housing navigation, home visits, and independent living skills coaching; connects participants with community resources; and coordinates wraparound services. It also maintains confidential, accurate participant records and data in WellSky and HMIS, participates in coordinated entry and multidisciplinary meetings, and supports program outreach, evaluation, agency events, and other duties as assigned. This is a full-time, non-exempt position at 40 hours per week, paying $24.00 per hour.

Requirements

Bachelor of Social Work (BSW) from an accredited college or university.
Current Idaho Social Work License (LSW).
Knowledge of Housing First principles and trauma-informed care.
Ability to use Motivational Interviewing techniques to engage participants, promote self-determination, and support positive behavior change.
Understanding of Positive Youth Development principles and adolescent and young adult development.
Ability to build trusting relationships while maintaining professional boundaries.
Strong crisis intervention, conflict resolution, and de-escalation skills.
Strong organizational and time management abilities.
Strong written and verbal communication skills.
Ability to manage multiple priorities while maintaining accurate, timely documentation.
Proficiency with Microsoft Office, WellSky, HMIS, and other electronic record systems.
Ability to work independently and collaboratively within a multidisciplinary team.
Commitment to serving vulnerable populations with dignity, compassion, and respect.
Valid driver's license, reliable transportation, and an insurable driving record.
Ability to travel throughout Ada County for participant meetings, home visits, and community appointments.
Ability to occasionally lift up to 25 pounds and to sit, stand, walk, bend, and use standard office equipment throughout the workday.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Master's degree in Social Work (MSW).
At least two years of professional case management or human services experience.
Experience working with youth and young adults experiencing homelessness or housing instability.
Experience with HUD-funded housing programs, Rapid Re-Housing (RRH), Continuum of Care (CoC), or Coordinated Entry.
Experience using WellSky, HMIS, or comparable electronic case management systems.
Experience conducting home visits and providing community-based case management.

Responsibilities

Maintain an active caseload of youth participating in the Youth Homeless Demonstration Program.
Complete comprehensive intake assessments, eligibility determinations, and individualized service plans with measurable goals.
Meet regularly with participants to assess progress, identify barriers, and revise service plans.
Provide intensive case management using Housing First, trauma-informed, and Positive Youth Development approaches, including Motivational Interviewing techniques.
Provide crisis intervention, de-escalation, and safety planning as needed.
Advocate for participants with landlords, employers, schools, healthcare providers, and community agencies, and maintain regular communication to encourage engagement and successful outcomes.
Assist youth in locating and securing safe, stable, affordable housing; coordinate lease applications, move-in assistance, utility connections, rental assistance, and housing stabilization services.
Conduct scheduled and unscheduled home visits to assess safety, housing stability, program compliance, and support needs.
Monitor housing quality, support successful tenancy, educate participants about tenant rights and responsibilities, and help resolve landlord concerns and prevent eviction.
Coach and educate participants in independent living skills, including budgeting, financial literacy, meal planning, nutrition, household management, time management, employment readiness, conflict resolution, healthy relationships, goal setting, self-advocacy, accessing resources, and developing natural supports.
Encourage participant leadership, resilience, personal responsibility, and long-term independence.
Coordinate referrals to employment, education, mental and behavioral health, substance use treatment, medical and dental care, transportation, childcare, legal assistance, financial literacy, food, public benefits, and other community resources.
Collaborate with community providers to coordinate wraparound services and help connect YHDP participants to other Salvation Army programs.
Assist with Salvation Army holiday and special events, including Christmas Assistance, Dress-A-Child, Red Kettle Kickoff, Daffodil Tea, Back to School, and Coat Drive.
Maintain accurate, timely, and confidential participant files and enter required case notes, assessments, plans, progress updates, referrals, and activities into WellSky.
Enter participant data into HMIS and maintain documentation supporting eligibility, housing placement, rental assistance, inspections, and program outcomes.
Monitor and document measurable participant outcomes; prepare reports and funding-source and agency leadership documentation.
Maintain confidentiality in accordance with HIPAA, HMIS, HUD regulations, and Salvation Army policies.
Participate in Coordinated Entry meetings, case staffing, multidisciplinary team meetings, agency trainings, program evaluation, and continuous quality improvement efforts.
Build relationships with landlords, property managers, schools, employers, healthcare providers, and community agencies, and represent The Salvation Army professionally.
Assist with participant outreach, engagement, and recruitment as needed.
Perform other duties as assigned by the supervisor or Corps Officers.