YHDP Case Manager

Salvation Army Careers•Boise, ID

About The Position

The YHDP Case Manager provides intensive, individualized case management to youth and young adults ages 18–24 with dependents who are experiencing or at risk of homelessness. The role partners with participants to develop housing stability plans that support long-term self-sufficiency through stable housing, education, employment, life skills, and community connections. The Case Manager uses trauma-informed, strengths-based, youth-centered, Housing First, and Positive Youth Development approaches, and works with community partners to coordinate services while complying with HUD, Continuum of Care, and Youth Homeless Demonstration Program requirements. The position maintains an active participant caseload; completes intake assessments and eligibility determinations; develops and updates individualized service plans; provides ongoing case management, crisis intervention, advocacy, housing navigation, and home visits; and connects participants with resources and independent-living skill development. It also maintains accurate and confidential files and electronic records, including entries in WellSky and HMIS, participates in Coordinated Entry and multidisciplinary meetings, and represents The Salvation Army in community partnerships and program activities. This is a full-time, non-exempt position in the Booth Program for Young Parents, offering $24.00 per hour for 40 hours per week. The role requires travel throughout Ada County and may occasionally involve evening or weekend work. The successful applicant must have a Bachelor of Social Work from an accredited college or university and a current Idaho Social Work License (LSW).

Requirements

Bachelor of Social Work (BSW) from an accredited college or university.
Current Idaho Social Work License (LSW).
Knowledge of Housing First principles and trauma-informed care.
Ability to use Motivational Interviewing techniques to engage participants, promote self-determination, and support positive behavior change.
Understanding of Positive Youth Development principles and adolescent and young adult development.
Ability to build trusting relationships while maintaining professional boundaries.
Strong crisis intervention, conflict resolution, and de-escalation skills.
Strong organizational and time management abilities.
Strong written and verbal communication skills.
Ability to manage multiple priorities while maintaining accurate and timely documentation.
Proficiency with Microsoft Office, WellSky, HMIS, and other electronic record systems.
Ability to work independently and collaboratively within a multidisciplinary team.
Commitment to serving vulnerable populations with dignity, compassion, and respect.
Ability to travel throughout Ada County for participant meetings, home visits, and community appointments.
Valid driver's license, reliable transportation, and an insurable driving record.
Ability to occasionally work evenings or weekends based on participant needs or program requirements.
Ability to occasionally lift up to 25 pounds and to sit, stand, walk, bend, and use standard office equipment throughout the workday.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Master's degree in Social Work (MSW).
At least two years of professional case management or human services experience.
Experience working with youth and young adults experiencing homelessness or housing instability.
Experience with HUD-funded housing programs, Rapid Re-Housing (RRH), Continuum of Care (CoC), or Coordinated Entry.
Experience using WellSky, HMIS, or comparable electronic case management systems.
Experience conducting home visits and providing community-based case management.

Responsibilities

Maintain an active caseload of youth participating in the Youth Homeless Demonstration Program.
Complete comprehensive intake assessments and eligibility determinations, and develop individualized service plans with measurable goals.
Meet regularly with participants to assess progress, identify barriers, revise service plans, and promote engagement and program outcomes.
Provide intensive case management using Housing First, trauma-informed, strengths-based, youth-centered, and Positive Youth Development approaches.
Use Motivational Interviewing techniques to encourage self-determination, strengthen motivation, and support lasting behavioral change.
Provide crisis intervention, de-escalation, and safety planning as needed.
Advocate for participants with landlords, employers, schools, healthcare providers, and community agencies.
Help participants locate and secure safe, stable, affordable housing; coordinate lease applications, move-in assistance, utility connections, rental assistance, and housing stabilization services.
Conduct scheduled and unscheduled home visits to assess safety, housing stability, program compliance, and support needs.
Monitor housing quality, support successful tenancy, educate participants on tenant rights and responsibilities, and help resolve landlord concerns and prevent eviction.
Coach and educate participants in independent living skills, including budgeting, financial literacy, meal planning, household management, time management, employment readiness, conflict resolution, healthy relationships, goal setting, self-advocacy, and accessing resources.
Encourage participant leadership, resilience, personal responsibility, and long-term independence.
Coordinate referrals to employment, education, health, behavioral health, substance-use treatment, transportation, childcare, legal, financial literacy, food, public benefits, and other community resources.
Collaborate with providers to coordinate wraparound services and assist participants in connecting to other Salvation Army programs.
Assist with Salvation Army holiday and special events, including Christmas Assistance, Dress-A-Child, Red Kettle Kickoff, Daffodil Tea, Back to School, and Coat Drive.
Maintain accurate, timely, and confidential participant files, case notes, assessments, service plans, progress updates, referrals, and program activity records in WellSky and HMIS.
Maintain documentation supporting participant eligibility, housing placement, rental assistance, inspections, and program outcomes; prepare reports required by funders and agency leadership.
Protect confidentiality in accordance with HIPAA, HMIS, HUD regulations, and Salvation Army policies.
Participate in Coordinated Entry meetings, case staffing, multidisciplinary team meetings, agency trainings, program evaluation, and continuous quality improvement efforts.
Develop working relationships with landlords, property managers, schools, employers, healthcare providers, community agencies, and Continuum of Care partners.
Represent The Salvation Army professionally, assist with outreach, engagement, and recruitment, and perform other duties assigned by a supervisor or Corps Officers.