Year-Round Intern - ServiceNow

OCC•Dallas, TX

1d•Hybrid

About The Position

OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC! OCC's Year-Round Internship Program is a 12-month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000-hour cap. The role is based in a hybrid work environment, and overtime is not permitted. The ServiceNow Platform Team is responsible for the administration, development, and ongoing modernization of our ServiceNow instance. The team consists of a Principal Architect, a Lead Developer, three Developers, and two Business Analysts, covering everything from platform architecture and custom development to process design and stakeholder support. Our current focus is on eliminating technical debt, cleaning up legacy configurations, and modernizing the platform to align with ServiceNow's current best practices and capabilities. This includes refreshing reporting and dashboards, streamlining catalog and workflow automation, and improving the overall reliability and maintainability of the platform for all its users across the organization.

Requirements

Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
Information Systems / MIS (Management Information Systems)
Computer Science / Information Technology
Business Analytics / Data Analytics
Business Administration
Technical/Professional Writing or Communications
Basic understanding of ITSM/ITIL concepts (incident, problem, change management)
Exposure to JavaScript - ServiceNow's scripting is JS-based (client scripts, business rules, Flow Designer scripting steps)
Familiarity with relational databases / SQL - helps with CMDB relationships and data quality work
HTML/CSS basics - useful for UI Builder, portal, and catalog form work
Excel/data analysis skills (pivot tables, basic formulas) - supports the reporting/dashboard and data audit projects
Technical writing - clear, structured writing for documentation and KB articles
Basic process mapping / flowcharting - helps with Flow Designer and workflow automation projects
QA/testing mindset - attention to detail, ability to write test steps and expected outcomes (useful for ATF and test case documentation)
Strong attention to detail
Comfortable learning new software quickly
Clear written communication
Comfortable asking questions and working under supervision on production-adjacent systems

Nice To Haves

Prior exposure to ServiceNow specifically (coursework, certification, or personal project)
Any low-code/no-code platform experience (Power Platform, Salesforce, etc.)
API/integration basics