Yardi Systems Administrator

Essex Property Trust•Irvine, CA

2d•$94,000 - $117,000•Hybrid

About The Position

The Yardi Systems Administrator is a senior-level position responsible for the administration, operational integrity, and user management of the company's enterprise Yardi property management platform. This role serves as the primary escalation authority for functional issues across Voyager and its associated modules, ensuring platform stability, accurate system configuration, and a consistent, high-quality user experience across all departments, properties, and business units. The position demands a comprehensive understanding of Yardi system administration, security and permissions architecture, and the operational workflows that drive property management, leasing, and accounting functions across a large portfolio. Beyond issue resolution, this role takes ownership of user access governance, supports configuration updates and system enhancements, contributes to property onboarding initiatives, and serves as a trusted point of contact between the Yardi team and corporate leadership. This individual is expected to operate with a high degree of autonomy, exercise sound judgment in evaluating and prioritizing competing demands, and bring a proactive mindset to identifying gaps and improving Essex’s Yardi posture across the organization. The ideal candidate is an experienced Yardi professional who combines deep platform knowledge with strong organizational instincts and the communication skills to engage credibly with stakeholders at every level of the company. This role is part of Yardi group in the Enterprise Applications team which is part of the larger Essex Technology team. The Essex Technology team is an all-inclusive group of passionate technologists dedicated to collaborating with each other while supporting and driving Essex to a tech-forward future.

Requirements

3+ years administrative experience with Yardi, OnSite, and other multi-family software products managing prospects and residents, as well as software assisting the role of on-site personnel is required.
Multi-family housing industry experience required.
Expertise in assessing business requirement fits to application solutions.
Solid experience in identifying implementation risks and define mitigation actions.
Strength in communicating technical information in non-technical terms.
Strength in both classroom and online training delivery methods.
Excellent customer service and interpersonal skills; ability to relate to others.
Professional verbal and written communication skills

Nice To Haves

Business analytics and data analysis experience is preferred.
Experience with diagnosing problems with software products a plus.

Responsibilities

Serves as the primary escalation point for Yardi tickets, receiving and resolving issues that front-line support cannot handle independently.
Investigates, diagnoses, and resolves functional Yardi issues across modules including Voyager Residential, RENTCafé, PAYScan, Maintenance, and Commercial.
Coordinates with Yardi Client Support on cases that require vendor involvement; tracks open cases to resolution and keeps stakeholders informed.
Manages Yardi security across the portfolio: assigning and modifying security roles and permissions, and ensuring access aligns with job function and company policy.
Leads and supports smaller-scale Yardi projects such as module configuration updates, workflow adjustments, form changes, and process rollouts that fall within the administrative scope of the role.
Assists with testing and validation of system updates, configuration changes, and new feature rollouts.
Supports onboarding of newly acquired properties or communities into the Yardi system: verifying entity setup, loading initial data, and confirming workflows and integrations.
Tracks and manages an active project task list; provides regular status updates to leadership and relevant stakeholders.
Acts as the primary Yardi point of contact for corporate leadership and department heads — handling their system needs with a high level of responsiveness and professionalism.
Responds to ad-hoc requests from corporate teams for data pulls, report access, system navigation assistance, and configuration questions.
Prepares and distributes Yardi-related communications, announcements, and user guidance materials on behalf of the department (e.g., maintenance windows, new feature notices, process updates).
Assists in preparing materials for leadership presentations, platform reviews, regular SOX audits, and department planning discussions as directed by management.
Maintains accurate internal documentation of system configurations, user security standards, and escalation procedures in coordination with the Solutionist Team.