Experienced Yardi and Business Software Administrator

The REMM Group•Santa Ana, CA

3d•Onsite

About The Position

The REMM Group is seeking an experienced Yardi Systems Manager to serve as a key administrator and internal resource for our property-management technology platforms. This position will be responsible for maintaining the accuracy, functionality, and operational integrity of Yardi, RentCafe, and several integrated property-management systems. The ideal candidate will have hands-on Yardi administrator experience, including back-end configuration, user administration, property setup, system troubleshooting, integrations and reporting. This is not an entry-level Yardi user position. Prior Yardi administrator or advanced Yardi system support experience is required.

Requirements

Minimum of two (2) years of hands-on Yardi administration and application support experience is required.
Hands-on experience configuring properties, users, permissions, workflows, integrations, and reports.
Strong analytical, troubleshooting, organizational, and communication skills, with the ability to manage competing priorities and explain technical processes clearly.
Proficiency in Microsoft Office, including Excel.
Excellent written, verbal, and interpersonal skills.
Strong attention to detail and commitment to data accuracy.
Ability to handle confidential employee, resident, and company information appropriately.
Self-motivated and able to work independently while collaborating across departments.

Nice To Haves

Experience supporting multifamily or commercial property management operations preferred.
Familiarity with property technology integrations and third-party platforms (RentCafe, RealPage, Knock, AppWorks, Two Dots, Entrada, ShareFile) is a plus.
Associate or bachelor’s degree in information systems, business, real estate, or a related field preferred; equivalent relevant experience will be considered.

Responsibilities

Manage Yardi user access, including new users, transfers, permission changes, and separations.
Complete Yardi setup and maintenance for new properties, property terminations, property lists, and the Yardi One dashboard.
Resolve internal support tickets and manage vendor cases, troubleshooting system, configuration, access, and data issues through completion.
Maintain custom and scheduled reports, documents, dashboards, workflows, and system configurations, including client distributions.
Manage unit amenity codes, market-rent corrections and approved changes, weekly incentive reports, and hot sheets.
Resolve escalated support tickets related to Yardi and integrated systems, providing timely, friendly resolutions.
Create and maintain reference guides and training materials; help departments refine procedures and operations related to Yardi and connected software.
Audit system data, employee lease files, rental discounts, and requested corrections for accuracy and compliance.
Maintain reliable records and supporting documentation; identify recurring issues and recommend preventive process improvements.
Set up new properties, employees, shared email accounts, and ShareFile access across applicable systems.
Maintain accurate access, assignments, and setup records throughout employee and property changes.
Support onboarding of newly acquired properties, property transitions, system implementations, conversions, and other miscellaneous projects.
Partner across departments to streamline workflows, strengthen controls, and improve user experience.