Yardi Systems Supervisor

Atlantic Housing•Dallas, TX

21h

About The Position

The Yardi System Supervisor is responsible for maintaining, upgrading and improving AHF’s Yardi system, providing training to users to effectively utilize the system and resolving tickets to solve user issues. The Yardi System Supervisor reports to the Controller and will work closely with the Property and Regional Managers, as well as Accounting and Compliance staff.

Requirements

Yardi property management software – 3+ years of experience with both front-end and back-end; Considered to be an Expert / Superuser
IT software application support for end users – 3+ years of experience
Relevant work experience within the multifamily real estate industry
Bachelor’s Degree (IT, Accounting or Business degree preferred)
Dedicated to the mission of providing affordable housing and transforming communities.
Problem-solving oriented
Collaboration oriented
Ability to provide leadership to property managers and regional managers and work well within a team setting
Meet deadlines and prioritize work requirements
Continuous improvement oriented

Responsibilities

Build and maintain the Yardi system to effectively support property management activities at the sites and finance/accounting, compliance and operational reporting for both site and corporate needs
Ensure AHF’s Yardi system foundational elements (ex. Users, Permissions, Security, Access, etc.) are properly set-up
Develop, update, enhance, implement and deliver training for all Yardi system users throughout the company (sites and corporate), including new hires and intermediate competency training
Partner with Property Management leadership to determine the appropriate level of Yardi system proficiency needed for each site staff position to effectively perform their job responsibilities and develop training accordingly
Promptly and productively address all Help Desk tickets related to the Yardi system, including handling directly within the Yardi team, redirecting users to relevant training materials or redirecting to appropriate personnel (e.g. Regional Managers) when appropriate
Support Compliance related functions in Yardi (vouchers, maximum affordable rents, gross rents, etc.)
Be the Yardi system expert/superuser
Develop custom reporting from Yardi as requested from Department Heads
Be the primary liaison to external Yardi (i.e. the company) for issues requiring their external support
Lead or co-lead implementation of new Yardi platform modules and services and new applications integrating with Yardi (ex. Procore)
Push external Yardi (the company) to fix implementation issues they were aware of but did not disclose to AHF
Set up new employees with Yardi logins
Set up new properties
Evaluate and recommend the appropriate sizing and organizational structure for the Yardi system team
Other/Ad Hoc