Yardi Voyager Support Specialist / Systems Administrator (Residential)

33Floors•Charlotte, NC

1d•$68,000•Remote

About The Position

We are looking for a Yardi Support Specialist / Systems Administrator to support residential real estate clients using Yardi Voyager and related Yardi products. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the “go-to” systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.

Requirements

Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
Ability to troubleshoot Yardi issues beyond basic front-end user questions.
Understanding of real estate operations, property management, accounting workflows, or related business processes
Experience supporting end users, documenting issues, and communicating solutions clearly
Ability to manage multiple support requests and priorities in a client-facing environment
Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role
Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed

Nice To Haves

Experience in property onboarding or implementations
Experience with Voyager 8 is preferred but not required
Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment
Experience with 3rd party integrations or other PMS systems (Realpage, Appfolio, Entrata)
Self-motivated individual who demonstrates strong attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues.
Must enjoy working in a high-volume, client-facing support environment.

Responsibilities

Serve as a subject matter expert and client-facing support resource for the Yardi suite of products — Voyager 8, Voyager 7s, RentCafe, CRM Flex, CRM IQ, ForecastIQ, Affordable Housing and compliance, NY Module, revenue management, Procure to Pay, VendorCafe and VendorShield, PayScan, Utility Billing, BlueMoon, Maintenance IQ, Concierge IQ, and Screening.
Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication
Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work
Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues
Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution
Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles
Provide status updates, risks, and recommendations to project management, senior management, and clients as needed
Maintain up-to-date knowledge of multiple client-specific processes, policies, and procedures to ensure accurate, consistent support and issue resolution