Yardi Support Specialist

Recruitment Team•New York, NY

13d•Hybrid

About The Position

At L+M Development Partners, working together to build stronger communities is our mission. Our double bottom line philosophy means that we measure success not only in financial returns but also by the positive impacts we make in the communities we serve. Founded in 1984, L+M is a full-service real estate development firm that develops, invests, constructs, and manages properties with industry-leading innovation in a variety of urban markets nationwide, primarily in the New York Tristate Area. Recognized as one of the top affordable housing developers in the country, L+M and its affiliate companies are responsible for approximately $20 billion in development and investment, and combined have over 57,000 high-quality residential units in construction or that have been acquired, preserved, or completed. Please visit our website for more information: http://lmdevpartners.com. To learn more about our mission and values, go to https://lmdevpartners.com/mission-and-values/ We are seeking a proactive, detail-oriented Yardi Support Specialist to provide mid- to high-level support across our Yardi platform. This full-time role (hybrid schedule) is critical to ensuring the smooth operation of our real estate accounting systems, maintaining data integrity and supporting users across multiple departments. The ideal candidate will have strong Yardi Voyager administrative experience, a solid accounting foundation, technical troubleshooting skills, and the ability to take ownership of tickets and system-related projects.

Requirements

Bachelor’s degree in accounting, business, data science or related field.
Minimum 4–6 years of hands-on Yardi Voyager experience (5+ years preferred)
Experience supporting core Yardi Voyager in a helpdesk or administrative capacity.
Multi-module exposure (Affordable, Commercial, Residential preferred)
Familiarity with GAAP accounting principles and financial reporting workflows
Experience ensuring accuracy of data across integrations and third-party systems
Strong technical troubleshooting and customer support skills
Ability to communicate effectively via email and phone with users of varying technical experience levels

Nice To Haves

Experience in property conversions
ETL import/export experience
Ability to create custom scripts using ySQL
Knowledge of the Yardi database schema

Responsibilities

Provide mid to high level support across the Yardi systems via a ticketing system.
Diagnose and resolve issues while maintaining data integrity and following best practices and security procedures.
Serve as primary support contact for all Yardi-related issues, ensuring timely resolution and user satisfaction.
Administer and support Yardi modules including Core Voyager, Procure to Pay, Job Cost, Maintenance IQ, Affordable, Commercial, Investment Accounting, and other modules as needed.
Manage user roles, permissions, and security settings
Coordinate with Yardi Support and third-party vendors for escalations, upgrades, and enhancements
Ensure accuracy of data to/from Yardi and third-party integrations
Monitor system performance and conduct regular data audits
Assist with system integrations, ETL import/export processes, and data migrations
Develop custom programming requests utilizing SQL, ySQL, YSR, and other platforms as needed
Maintain compliance with IT security protocols and SOX governance standards
Create custom reports, scripts, and data outputs to support various departments
Develop custom account trees and financial reporting structures
Leverage ySQL to build reports and scripts (knowledge of Yardi database schema preferred)
Support internal controls through customized accounting functions and reporting
Work closely with Accounting, Asset Management, Property Management, Leasing, Compliance, and Legal teams
Collaborate to align system functionality with business needs
Assist with onboarding newly acquired properties
Participate in discovery, configuration, testing, and deployment of Yardi solutions
Maintain accurate SOPs for system processes and administrative workflows
Manage multiple projects while handling daily support responsibilities
Take ownership of tickets and assigned initiatives from intake through resolution
Perform additional duties as assigned to support departmental goals