Property Management Systems Support Specialist - YARDI

Monarch Investment•Grand Rapids, MI

20h•Onsite

About The Position

Monarch is seeking a Yardi Systems Support Specialist I to join our dynamic IT team in Grand Rapids. This role is responsible for 1st level Yardi support, providing troubleshooting and guidance to ensure effective and efficient use of the platform. The specialist will handle support tickets, identify issues, set up users and permissions, monitor system performance, and support system integrations.

Requirements

1–3 years of experience with Yardi, Rent Café, or Yardi CRM
1–3 years of relevant technical support experience in a remote or multi-site environment
Strong problem-solving, customer service, and communication skills
Ability to manage multiple priorities and deadlines
Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
Passion for helping others and improving processes

Nice To Haves

Familiarity with SQL Server (SSIS, SSRS, SSAS)
General ledger or accounting experience
Prior IT help desk experience

Responsibilities

Respond to support tickets and assist users with Yardi system questions and corrections
Identify issues related to user training, processes, or configuration needs
Help set up new users, permissions, and vendors in the Yardi system
Monitor and resolve Yardi system performance issues
Support multiple system integrations and vendor interfaces
Recommend training opportunities to enhance user knowledge
Collaborate with team members to streamline workflows and improve user experience

Benefits

$26.00/hr - $31.00/hr hourly / non-exempt role
401k planning with up to a $4,000 annual match
Paid Training programs
Tuition Reimbursement program
Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours
8 Paid Holidays, 2 Paid ½ day Holidays, or Work Anniversary Off
3 week paid sabbatical every 5 years with Monarch or 2 weeks’ pay bonus (Stay Bonus)
Under $50.00 /Month medical insurance through Blue Cross for employees
FREE basic Dental insurance for employees, buy up available
FREE basic life insurance for employees, buy up available
Vision & additional benefit plans for employees, +Spouse, +Children available
20% off rent at any owned Monarch community, 100% discount after 10 years, (Subject to terms and resident selection criteria)
Opportunities for advancement within IT and corporate systems