Yardi Application and Support Technician

CONAM Management Corporation•San Diego, CA

10d•$33 - $36•Remote

About The Position

The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner: the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving.

Requirements

High school diploma or GED required, college education or equivalent certification path preferred
Minimum (2) years of experience supporting Yardi affordable property management in a support position
Knowledge of affordable housing programs (HUD, LIHTC, HOME) required
Strong Microsoft Office skills including Excel spreadsheet generation and management
Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities
Effectively communicate (written and verbally) with individuals at all organizational levels
Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required
Strong organization skills including prioritization of tasks and attention to detail
Proven ability to manage multiple assignments under tight deadlines
Function well in a team as well as a setting with limited supervision
Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills
Strong interpersonal skills-including verbal, written communication skills and excellent listening skills
Excellent track record of delivering accurate, high-quality, enterprise grade solutions
Commitment to excellent customer service for internal and external customers

Nice To Haves

HCCP/COS certification or equivalent a plus
Knowledge of basic accounting principles a plus

Responsibilities

Provide expertise with our affordable property management software systems to issues timely for our customers and team members.
Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors
Utilize service desk software to manage incidents and service requests
Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate
Manage user expectations through constant communication in a courteous and professional manner
Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment
Testing of application upgrades and custom reports
Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT
Partnering with other teams within the department to look for efficiencies and process improvement opportunities
Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable
Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix
Create checklists so progress can be clearly measured and communicated to Operations team
Enter affordable rent changes as needed per client request and in compliance with applicable management agencies
Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance
All other duties as assigned