Senior Yardi Application Support Analyst
About The Position
As a Yardi Senior Analyst, you will serve as a bridge between operations and technology, helping teams get the most out of our Yardi platform. You will own L3 and L4 escalated support cases, delivering timely and strategic resolutions. You will lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules. You will analyze and document user needs to recommend configuration changes or enhancements. You will collaborate with internal and external partners to ensure successful implementation of enhancements and integrations. You will test new features, assist in implementations, and support training efforts. You will escalate critical issues with well-documented context and analysis. You will develop and maintain documentation, including best practices, training materials, and troubleshooting guides. You will ensure compliance with data privacy regulations and company security policies. You will build Yardi reports to provide better visibility to internal and external stakeholders.
Requirements
- 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity
- Knowledge in various Yardi modules/applications including but not limited to: Yardi (Voyager 7S & 8), with exposure to Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex/CRM IQ, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity)
- Strong troubleshooting skills and understanding of property management workflows
- Proficient in SQL and reporting tools, with a strong analytical mindset
- Comfortable analyzing system behavior and recommending improvements to business stakeholders
- Skilled at managing support tickets and delivering outstanding service to end users
- Collaborative, organized, and eager to learn in a fast-paced remote environment
- Strong written and verbal communication skills
- Problem-solving and critical thinking skills
- Advanced experience with Yardi configuration, reporting, and security
Responsibilities
- Own L3 and L4 escalated support cases, delivering timely and strategic resolutions
- Lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules
- Analyze and document user needs to recommend configuration changes or enhancements
- Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations
- Test new features, assist in implementations, and support training efforts
- Escalate critical issues with well-documented context and analysis
- Develop and maintain documentation, including best practices, training materials, and troubleshooting guides
- Ensure compliance with data privacy regulations and company security policies
- Build Yardi reports to provide better visibility to internal and external stakeholders
Benefits
- 25% Rent Discount at any AIR community
- Medical, dental, vision, and life insurance options
- HSA/FSA plans
- Short and long-term disability paid by the company
- 401(k) plan with employer contribution up to 6%
- Paid time off including vacation, sick time, and 14 holidays
- Paid parental leave of up to 16 weeks
- Tuition assistance program
- Up to 100% reimbursement for job-related certifications and licenses
- 15 hours of paid time annually for community service
- Commuter benefits
- Pet insurance
- Consumer discounts on various products and services
- Opportunities for ongoing professional development, leadership training, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
