Yardi Business Manager

Nevada HAND Inc•Las Vegas, NV

2d•Onsite

About The Position

The Yardi Business Manager position requires an experienced and highly motivated individual. The successful candidate will have a deep knowledge of Yardi’s Affordable Housing Suite, strong project management skills and a customer service mindset. This role requires novice-level experience in multifamily property management and expert-level experience in using Yardi. The Yardi Business Manager will be responsible for optimizing performance and efficiency across the organization through the effective use of Yardi Voyager 7S, RightSource, RentCafe and Aspire.

Requirements

Bachelor’s degree and/or equivalent working experience may be substituted for education at the discretion of the Director of Strategic Initiatives.
A minimum of 5 years of experience using Yardi products including Voyager (Voyager 7S a plus), RentCafe and RightSource.
Must be able to mentor and teach core procedures.
Must have previous experience troubleshooting Yardi Voyager.
Must be able to travel to various sites for support and training purposes.
Proficient in providing end-user support in accounting, property management, and marketing.
General knowledge of multifamily property management processes and operations.
Strong organizational & interpersonal skills; the ability to work with users at all levels.
Excellent oral and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts.
Highly developed ability to articulate a clear and compelling message and make effective presentations on complex topics.
Exceptional ability to effectively influence without formal or direct authority.
Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
Ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders (incl. Experience of process/value stream mapping).
Solid strategic thinker who will actively participate in the development and management of the strategic initiatives of Nevada HAND.
Ability to problem solve and work in a participatory style of decision-making to determine, prioritize, and manage the tactics required to achieve the organization’s strategic initiatives.
Exceptional interpersonal skills that foster effective working relationships with a diverse group of individuals.
Ability to engage in healthy conflict.
Deep embrace and support of organizational mission, culture; and core values of Curiosity, Respect, Resourcefulness, and Integrity.

Nice To Haves

Voyager 7S a plus

Responsibilities

Monitor and respond to the [email protected] internal group email.
Oversee, manage, and support all RentCafé user accounts both internally and externally with NHI residents.
Provide daily and ongoing support for all staff members who use Yardi Voyager 7S. This includes but is not limited to identifying workflow issues, innovatively strategized solutions and/or escalating issues through Yardi Client Central Support Portal when appropriate.
In collaboration with Compliance and Accounting develop a systematic process to ensure unit designations are properly based on regulatory documentation.
Conduct thorough data clean up and conduct monthly quality control check to ensure reliable data.
Oversee and manage the business relationship between Nevada HAND and Yardi. This includes and is not limited to administering vendor activities and ensuring that vendors fulfill their contractual obligations.
Manage all steps in the unit swap and unit transfer processes for all communities and always maintain detailed records.
Coordinate and support new property Yardi setup related to HPM processes such as lease-ups and re-syndications.
Work with and support the Implementation Team (Accounting, HPM, IT) to ensure the quality and consistency of the Yardi setup (framework) of new properties.
Collaborate with the IT Help Desk to ensure a high level of performance with regards to the use and maintenance of Yardi Voyager and Rent Café modules.
Support efforts related to new functionality, new modules, and upgrades to existing software modules. These efforts will include creating test plans and test cases and monitoring usage to ensure new processes are being followed by end-users.
Assist in the development of training curriculums and materials for Yardi workflow training.
Facilitate training workshops for new and existing employees on workflows and procedures related to Yardi Voyager 7S, RightSource, and RentCafé via in-person or recorded webinars.
Create and manage Yardi product-specific manuals tailored by department and job title.
Collaborate with Compliance to provide Yardi support to new and current employees during Lease Up.
Work closely with the Director of Strategic Initiatives to respond to continuous improvement process change submissions through Smart Steps that involve Yardi and/or its related products (i.e., RentCafé, RightSource, Aspire, Voyager 7S, etc.).
Assist in creating and/or updating procedures from Smart Steps that involve Yardi and/or its related products.
Create and provide internal training related to system enhancements and process improvements.
Upload and monitor Yardi related training materials in NHI’s learning management system (a Litmos platform).
Provide as needed support to the Director of Planning and Research in creating custom reports and performing necessary historical tenant file data cleaning in Voyager 7S. This may include and is not limited to creating meaningful reports for department leaders and assistance in troubleshooting the learning management platform.
Performing other duties from time to time may be determined necessary for the well-being of the total operation.
Coordinate specific work tasks with personnel from other departments to ensure the smooth and accurate flow of work and information.
Perform tasks that are supportive in nature to the essential functions of the job, but which may be altered or re-designed upon individual circumstances.