Yardi systems & Business Solutions Specialist

Olymbec Inc•Montreal, QC

About The Position

This role goes beyond traditional support. You will act as the go-to expert for all Yardi-related systems, ensuring the platform is not only running smoothly, but also continuously evolving to support business needs across the organization. This role will work closely with multiple teams to understand their workflows, identify opportunities for improvement, and implement solutions that increase efficiency, visibility, and performance. From managing configurations and troubleshooting issues to leading upgrades and driving new initiatives, you will play a key role in shaping how Olymbec leverages Yardi today and in the future.

Requirements

5+ years of experience supporting Yardi systems
Strong experience with Yardi Voyager 7S
Strong experience with Facility Manager
Solid understanding of property management workflows
Solid understanding of purchasing and receivables
Solid understanding of financial/accounting processes
Expert level communication skills (English & French), oral and written
Ability to manage multiple priorities and work independently

Nice To Haves

Experience leading system implementations or upgrades
Strong analytical and problem-solving mindset
Experience working in real estate or property management environment

Responsibilities

Act as the subject matter expert for all Yardi products and modules at Olymbec
Own and manage system configurations including: Users, roles, permissions; Properties and entities; Menu sets and access structures
Ensure system stability, performance, and data integrity
Provide front-line and advanced support to business users across departments
Troubleshoot issues, identify root causes, and implement long-term solutions
Manage and follow up on tickets, ensuring full resolution and user satisfaction
Proactively identify opportunities to improve workflows and system usage
Lead and coordinate: System upgrades; New module implementations; Enhancements and optimizations
Build and maintain a Yardi roadmap aligned with business priorities
Work closely with Yardi support and external partners
Design, build, and maintain custom reports and dashboards
Support teams with data needs and insights
Ensure reporting accuracy and usability for decision-making
Partner with departments to understand operational needs
Translate business requirements into system solutions
Support adoption of new features and processes
Create and maintain clear documentation and procedures
Develop training materials and support user onboarding
Promote best practices across the organization