Xfinity Retail Store Manager, Leesburg, FL

Comcast Resume • Leesburg, FL

35d

About The Position

The Xfinity Retail Store Manager delivers a best-in-class experience for customers and the store team while managing the customer environment and team to achieve or exceed financial targets and customer satisfaction scores. The manager maintains effective operational and financial controls, hires and develops employees, evaluates performance, and provides ongoing coaching and feedback. The role also develops efficient processes and procedures, supports departmental budgeting, and provides subject-matter guidance to employees as needed.

The manager leads the retail experience at a well-visited location, overseeing sales, service, merchandising, staffing, scheduling, inventory, cash management, and store operations. They communicate business initiatives and standards, use customer feedback and operational reports to improve performance, and collaborate with market, region, and division stakeholders. The team typically includes 8–12 direct reports and may include exempt and non-exempt employees. The position requires regular attendance and availability for nights, weekends, variable schedules, and overtime as necessary.

Requirements

• 5–7 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
• Availability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.
• Ability to exercise independent judgment and discretion in matters of significance.
• Skills in customer interactions, customer satisfaction, meeting organization, mobile telephones, Net Promoter Score (NPS), sales, and service excellence.

Nice To Haves

• Bachelor’s degree preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
• Previous Comcast experience preferred.

Responsibilities

• Deliver a world-class customer and employee experience while achieving sales goals and maintaining sound store operations.
• Select and develop talent, providing feedback, coaching, training, and accountability focused on sales and service excellence.
• Communicate business initiatives, performance standards, and process and policy guidance, supporting high performance and compliance.
• Use the Net Promoter System and other customer feedback tools to monitor and improve the in-store experience.
• Oversee in-store merchandising, brand presentation, resets, and related training compliance.
• Coach team members on positioning company products for customers.
• Manage inventory, cycle counts, cash management, and other store processes and procedures.
• Maintain appropriate staffing levels and efficient schedules.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Administer cash-handling policies and procedures.
• Lead the retail experience at a well-visited location and work to improve the store and customer experience.
• May participate in retail tests and pilot programs related to products, store design, and operational improvements.
• Hire, coach, evaluate, and provide ongoing performance feedback to employees, including personal performance plans and quarterly reviews.
• Develop processes and procedures to improve departmental efficiency and assist with departmental budgeting.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast provides benefit options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager