Xfinity Retail Service Associate

Comcast Resume•Lowell, MA

About The Position

The Xfinity Retail Service Associate supports the store team in delivering a best-in-class customer experience. The role provides support to customers and colleagues, promotes company products and services, maintains accurate inventory and clean store and back-of-house spaces, and works on straightforward tasks using established procedures. The associate is expected to adapt to store priorities and demonstrate professionalism and integrity.

Requirements

High school diploma or GED.
Relevant work experience: 0–2 years.
Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Communication, critical thinking, problem-solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

Build a strong understanding of and enthusiasm for technology, especially company products and services, and support the store team in both the front and back of the store.
Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report issues to leadership.
Greet customers during busy periods, connect them with a sales consultant promptly, and demonstrate company technology basics to new customers.
Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed; help receive and stock inventory according to store standards.
Assist the leadership team with weekly cycle counts and identify opportunities to improve the store count process.
Follow current processes and procedures and suggest improvements to the customer or store experience.
Adapt to store management priorities and direction while demonstrating professionalism and integrity.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for company technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the best interests of colleagues, customers, investors, and communities.