Xfinity Retail Service Associate

Comcast Resume • Pearland, TX

5d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a technical and operational resource, maintaining a clean and efficient store environment while providing exceptional mobile customer support. Responsibilities include device activation, customer education, troubleshooting, escalations, and operational assistance so customers leave confident in their Comcast products and services.

Requirements

• High School Diploma or GED.
• Relevant work experience of 0–2 years.
• Communication, critical thinking, problem solving, customer-focused approach, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices to the network, and guide customers through tablet setup and connectivity.
• Support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, demonstrate device features, and serve as a knowledgeable technology resource.
• Troubleshoot and resolve complex device or service issues, including account security, lost or stolen devices, and access recovery.
• Use advanced tools to manage mobile escalations.
• Assist customers with transferring contacts, emails, and media; reset passwords after appropriate credential verification; and activate and configure SIM or eSIM connectivity.
• Perform in-depth diagnostics and process returns, exchanges, warranty claims, and replacement requests in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, completing handoffs, and identifying upsell opportunities.
• Provide customer check-in support and hands-on demonstrations of devices and features.
• Support store resets, maintain visual merchandising and product placement standards, and inspect back-of-house areas for cleanliness, security, and proper inventory placement.
• Facilitate quick device swaps and process equipment returns efficiently and in compliance with company policies.
• Follow Comcast Operating Principles, promote digital options, learn and advocate for Comcast products and tools, collaborate with teammates, and participate in Net Promoter System huddles, callbacks, and feedback loops.
• Drive results and operational excellence and foster a culture of inclusion.

Benefits

• Eligible employees receive a range of benefits intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED