Xfinity Retail Service Associate

Comcast • Houston, TX

3d • Onsite

About The Position

The Xfinity Retail Service Associate supports the store team in delivering a high-quality customer experience. The role provides customer and store-team support, maintains accurate inventory and clean, organized store and back-of-house areas, and helps ensure customers have a positive experience and want to return. Work consists of straightforward tasks performed using established procedures.

The associate is expected to understand and demonstrate Comcast products, services, and technology; support customers and sales consultants; maintain store and inventory standards; and adapt professionally to store leadership priorities. Employees are also expected to follow Comcast’s Operating Principles, prioritize customer experience, learn and advocate for its technology and digital tools, collaborate as a team, contribute to customer and employee feedback efforts, drive results, and support an inclusive culture.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Strong understanding of and enthusiasm for technology, especially company products and services.
• Communication, critical thinking, problem-solving, customer-focused service, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.
• Ability to carry and lift boxes weighing up to 25 pounds and to stand and move around the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Responsibilities

• Support the store team and customers, including helping connect customers with a sales consultant during busy periods.
• Demonstrate company technology to new customers and explain its basics.
• Keep sales-floor counters, devices, accessories, and walkways accessible, clean, and functioning; report issues to leadership.
• Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
• Assist with receiving inventory and stocking the back of house according to store standards.
• Conduct weekly cycle counts with the leadership team and identify opportunities to improve the store-count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adapt to store management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance.
• Perform other duties and responsibilities as assigned.

Benefits

• Eligible employees receive a range of benefits; details are available in Comcast’s compensation and benefits summary.
• Most non-sales positions are eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED