Xfinity Retail Service Associate

Comcast • Lowell, MA

3d

About The Position

The Xfinity Retail Service Associate supports the store team in delivering a best-in-class customer experience. The role provides customer and team support, maintains accurate inventory and clean, organized store and back-of-house spaces, and helps customers learn about company technology and services. Work involves straightforward tasks performed using established procedures, while adapting to store priorities and looking for ways to improve the customer and store experience.

The associate is expected to demonstrate enthusiasm and knowledge of Comcast products and services, help customers connect with sales consultants, maintain store and inventory standards, and contribute to store processes such as weekly cycle counts. The position requires regular, punctual attendance and the ability to work nights and weekends, variable schedules, and overtime as necessary. Employees are also expected to follow Comcast’s Operating Principles, prioritize customer experience, learn and advocate for the company’s technology, collaborate as a team, support inclusion, and act with integrity.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Ability to carry and lift boxes weighing up to 25 pounds.
• Ability to stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Communication, critical thinking, problem solving, customer focus, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.

Responsibilities

• Support the store team in delivering a best-in-class customer experience.
• Demonstrate understanding and enthusiasm for company technology, products, and services, and serve as a resource for the store team.
• Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report exceptions to leadership.
• Greet customers during busy periods, connect them with sales consultants in a timely manner, and demonstrate the basics of company technology to new customers.
• Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
• Assist with receiving inventory and stocking the back of house according to store standards.
• Help conduct the weekly cycle count and identify opportunities to improve the store count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adapt to store management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance.
• Carry and lift boxes weighing up to 25 pounds and stand and move about the store constantly.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize the customer experience, collaborate with the team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the best interests of colleagues, customers, investors, and communities.

Benefits

• Eligible employees may receive an array of benefits, with options and guidance intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED