About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under the direct supervision of the treating clinician. The role also supports other facility areas as needed, including registration and referral management. The position performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, delivering efficient, accurate, one-on-one patient care in a fast-paced environment. The role is expected to provide quality clinical care and an excellent patient experience. The position combines radiology work with medical support duties. Radiology responsibilities include preparing and positioning patients, operating radiologic equipment, following radiation safety requirements, maintaining equipment and records, and completing required documentation. Medical support responsibilities include assisting clinicians with examinations and treatment, conducting testing and routine procedures, supporting patient flow, maintaining supplies and equipment, and completing front- and back-office tasks associated with patient care and record keeping. The role requires a high school diploma or GED, applicable state limited-scope technician certification and licensure, CPR/First Aid certification, and experience in medical assisting and x-ray work. Compensation is listed at $30 to $40 per hour, depending on job-related factors. The position is eligible for a $7,500 sign-on bonus and center achievement bonuses.

Requirements

  • High school diploma or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state licensure, if applicable.
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, with knowledge of medical procedures and terminology.
  • Customarily at least six months of demonstrated x-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and the ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Ability and willingness to participate in required initial and ongoing training and obtain required Medical Support Specialist certifications.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into systems and applications.

Nice To Haves

  • Working knowledge of occupational medicine requirements, which may be state-specific.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures; escort them to dressing and x-ray rooms, provide instructions, and assist with positioning.
  • Explain x-ray procedures and observe patients to ensure their care, safety, and comfort.
  • Operate and position radiologic equipment, adjusting controls and exposure settings according to examination specifications.
  • Take x-rays in accordance with established radiologic requirements and regulations, using radiation safety measures and protective devices.
  • Maintain x-ray equipment, including calibration, quality assurance and quality control procedures, and record keeping; report malfunctions to the Center Operations Director.
  • Follow radiology workflows, ensure reports cross correctly to the EMR, and complete required documentation for patient x-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and conduct requested or required ancillary tests, which may include vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine medical procedures as ordered and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, stock exam rooms, and maintain and operate medical devices and equipment, including required calibration and records.
  • Notify a supervisor promptly about malfunctioning equipment, needed supplies, or facility operational issues.
  • Work with center leadership to assist with patient flow and volume, and keep patients informed about expected wait times.
  • Perform front- and back-office clerical tasks related to patient care and record keeping, ensuring documentation accuracy.
  • Greet patients, obtain authorizations, check patients in and out, communicate wait times, answer a multi-line telephone system, and distribute employer results and paperwork as needed.
  • Follow HIPAA guidelines and safety rules; attend required staff meetings or huddles.
  • Help maintain a neat, clean, and orderly facility.
  • Complete applicable training, including monthly clinical competency training, and participate in required initial and ongoing training.
  • Obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.

Benefits

  • $7,500 sign-on bonus
  • Center achievement bonuses
  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
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