About The Position

The Radiologic Technologist & Medical Support Specialist performs routine x-ray examinations in accordance with Concentra policies, procedures, and applicable regulations, under the direct supervision of the treating clinician. The role also supports other areas of the facility and provides efficient, accurate, one-on-one patient care in a fast-paced environment. The position is intended to ensure quality clinical care and an excellent patient experience. The role combines radiologic technologist and medical assistant duties. Radiology work includes preparing and positioning patients, operating imaging equipment, following radiation safety practices, maintaining and checking equipment, and completing required documentation and workflows. Medical support work includes assisting clinicians, conducting tests and procedures, supporting patient flow, maintaining supplies and equipment, and performing front- and back-office tasks while following HIPAA and safety requirements.

Requirements

  • High school diploma or GED.
  • Graduation from an accredited school of radiologic technology and applicable certification in the state of employment.
  • Active, valid certification and registration with the American Registry of Radiologic Technologists (ARRT).
  • CPR/First Aid certification.
  • At least six months of medical assistant experience, customarily, with knowledge of medical procedures and terminology.
  • Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose solutions.
  • Strong customer service skills and ability to interact tactfully and professionally.
  • Ability to handle sensitive and confidential information in accordance with HIPAA, PHI requirements, applicable laws, and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
  • Participation in required initial and ongoing training.
  • Ability to obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office applications such as Word, Excel, and Outlook, and experience entering data into systems or applications.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare, escort, instruct, position, and observe patients during radiologic procedures to support their care, safety, and comfort.
  • Operate radiologic equipment and take x-rays in accordance with examination specifications, established requirements, and applicable regulations.
  • Use radiation safety measures and protective devices for patients and team members.
  • Maintain radiologic equipment, including calibration, quality assurance and quality control procedures, and records; report malfunctions.
  • Follow radiology workflows and ensure reports transfer correctly to the EMR.
  • Complete documentation related to patient x-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations; take vital signs and perform ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing, as permitted by state regulations.
  • Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment, perform routine procedures as ordered, and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered and in accordance with state regulations.
  • Complete quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies; clean rooms and equipment; and stock examination rooms.
  • Maintain and operate medical devices and equipment, including calibration and record keeping, and promptly notify a supervisor of equipment, supply, or facility issues.
  • Assist center leadership with patient flow and volume, and keep patients informed about expected wait times.
  • Perform clerical tasks associated with patient care and record keeping, including greeting patients, obtaining authorization, checking patients in and out, answering a multi-line telephone system, and distributing employer results or paperwork.
  • Ensure documentation accuracy and follow HIPAA guidelines and safety rules.
  • Attend center staff meetings or huddles as required.
  • Help maintain a neat, clean, and orderly facility.
  • Complete applicable training, including monthly clinical competency training.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • Sign-on bonus and relocation bonus are advertised in the job title; the overview separately states a bonus up to $5,000.
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