About The Position

The X-Ray Limited Scope & Medical Support Specialist performs routine X-ray, medical, and testing procedures under the direct supervision of the treating clinician. The position also supports other facility areas as needed, including registration and referral management. The role performs X-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, delivering efficient and accurate one-on-one patient care in a fast-paced environment. The role is expected to ensure quality clinical care and a positive patient experience.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state license, if applicable.
  • CPR/First Aid Certification.
  • At least six months of medical assistant experience, including knowledge of medical procedures and terminology.
  • At least six months of demonstrated X-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose solutions.
  • Strong customer service skills and ability to interact tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into systems and applications.
  • Ability to perform the duties in a fast-paced environment while meeting Concentra’s service, attention-to-detail, urgency, initiative, and flexibility expectations.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, escort them to dressing and X-ray rooms, provide instructions, and help position them for imaging.
  • Explain procedures and observe patients to support their care, safety, and comfort during X-ray exams.
  • Operate and position radiologic equipment, adjust exposure settings, and take X-rays in accordance with established requirements and regulations.
  • Use radiation safety measures and protective devices for patients and team members.
  • Maintain radiologic equipment, perform calibration and QA/QC procedures, keep records, and report malfunctions.
  • Follow Radiology workflows, ensure reports cross correctly to the EMR, and complete required documentation for X-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered and in accordance with state regulations.
  • Perform quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock examination rooms; operate and maintain medical devices and equipment and keep required records.
  • Notify a supervisor promptly about malfunctioning equipment, supply needs, or facility operating issues.
  • Assist center leadership with patient flow and volume, and keep patients informed of expected wait times.
  • Complete front- and back-office clerical tasks, maintain accurate records, greet patients, obtain authorizations, check patients in and out, answer a multi-line telephone system, and distribute employer results and paperwork as needed.
  • Follow HIPAA guidelines and safety rules; attend staff meetings or huddles as required.
  • Help maintain a neat, clean, and orderly facility and complete applicable training, including monthly clinical competency training.
  • Participate in required initial and ongoing training and obtain required Medical Support Specialist certifications.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • Center achievement bonuses
  • $7,500 sign-on bonus
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