About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine X-ray, medical, and testing procedures under the direct supervision of the treating clinician. The position also supports other facility areas as needed, including registration and referral management. The role performs routine X-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, delivering efficient and accurate one-on-one patient care in a fast-paced environment. The specialist is expected to provide quality clinical care and a welcoming, respectful, and skillful patient experience. The role combines radiology duties with medical support and front-office responsibilities. Duties include preparing patients for examinations, conducting tests and routine procedures, assisting clinicians, maintaining equipment and supplies, supporting patient flow, completing documentation, and following HIPAA and safety requirements. Duties and responsibilities may change at any time with or without notice.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state license, if applicable.
  • CPR/First Aid certification.
  • At least six months of medical assistant experience, including knowledge of medical procedures and terminology.
  • At least six months of demonstrated X-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose solutions.
  • Strong customer service skills and ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information in accordance with HIPAA, federal and state laws, and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
  • Ability to participate in initial and ongoing training as required.
  • Must obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, explain the procedure, assist with positioning, and ensure patient safety and comfort.
  • Operate radiologic equipment and take X-rays in accordance with established requirements and regulations.
  • Use radiation safety measures and protective devices for patients and team members.
  • Maintain radiologic equipment, perform calibration and QA/QC procedures, keep records, and report malfunctions.
  • Follow radiology workflows and documentation procedures, including ensuring reports cross correctly to EMR.
  • Perform DOT and Non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment, prepare procedure set-ups, provide injury care, and triage emergent patients as needed.
  • Apply bandages, dressings, and splints and dispense medications and DME as ordered by the treating clinician and allowed by state regulations.
  • Complete quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies; clean rooms and equipment; stock exam rooms; and maintain and operate medical devices and equipment, including calibration and record keeping.
  • Notify a supervisor promptly about malfunctioning equipment, supply needs, or facility issues.
  • Assist center leadership with patient flow and volume, and keep patients informed about expected wait times.
  • Perform front- and back-office clerical tasks and maintain accurate patient records.
  • Greet patients, obtain authorization, check patients in and out, communicate wait times, answer a multi-line telephone system, and distribute employer results and paperwork as needed.
  • Follow HIPAA guidelines and safety rules; attend required staff meetings or huddles and training.
  • Help maintain a neat, clean, and orderly facility.
  • Maintain discretion and securely manage confidential and critical information.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • Bonus up to $10,000
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