About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under the direct supervision of the treating clinician. The role also supports other areas of the facility as needed, including registration and referral management. The position performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, delivering efficient and accurate one-on-one patient care in a fast-paced environment. The specialist helps ensure patients receive quality clinical care and an excellent patient experience.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state license, if applicable.
  • CPR/First Aid certification.
  • At least six months of medical assistant experience with knowledge of medical procedures and medical terminology.
  • At least six months of demonstrated x-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions and solve problems using logic, identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and the ability to interact tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
  • Clear and professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training as required.
  • Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
  • Demonstrate Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

  • Working knowledge of occupational medicine requirements, including state-specific requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, escort them to dressing and x-ray rooms, provide instructions, assist with positioning, explain procedures, and monitor patient safety and comfort.
  • Operate radiologic equipment and take x-rays in accordance with examination specifications, radiologic requirements, and regulations.
  • Use radiation safety measures and protection devices to protect patients and team members.
  • Maintain x-ray equipment in working order, report malfunctions, perform calibration and QA/QC procedures, and maintain records.
  • Follow radiology workflows, ensure reports cross correctly to EMR, and complete required documentation for x-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform ancillary tests such as vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment, perform routine procedures ordered by the treating clinician, and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms; operate and maintain medical devices and equipment, including calibration and record keeping.
  • Notify a supervisor promptly about equipment problems, supply needs, or facility issues.
  • Assist with patient flow and volume in partnership with center leadership and keep patients informed of expected wait times.
  • Perform clerical tasks in the front and back office, maintain accurate documentation and records, and follow HIPAA guidelines and safety rules.
  • Greet patients, obtain authorization, check patients in and out, communicate wait times, answer a multi-line telephone system, and distribute employer results or paperwork as needed.
  • Attend center staff meetings or huddles as required and complete applicable training, including monthly clinical competency training.
  • Help maintain a neat, clean, and orderly facility.
  • Handle confidential and critical information with discretion and secure information management.

Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, and Dental Plans
  • Life and Disability Insurance
  • Paid Time Off and Extended Illness Days
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts
  • Bonus up to $7,500
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