About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine x-ray, medical, and testing procedures under the direct supervision of the treating clinician. The role also supports other facility functions as needed, including registration and referral management. The specialist performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, delivering efficient and accurate one-on-one patient care in a fast-paced environment. The position is expected to provide quality clinical care and an excellent patient experience through welcoming, respectful, and skillful interactions. The role includes preparing patients for radiologic procedures, operating radiologic equipment, following radiation safety measures, maintaining and checking equipment, and completing required documentation. Medical support duties include drug and alcohol testing, preparing patients for examinations, conducting ancillary and rapid screening tests, assisting clinicians with examinations and treatment, and supporting patient flow. The specialist also performs front- and back-office clerical work, maintains supplies and exam areas, follows HIPAA and safety requirements, and participates in required training. The position requires a high school diploma or GED, applicable state-approved limited-scope technician certification and license, CPR/First Aid certification, and typically at least six months of medical assistant experience and six months of demonstrated x-ray experience. Occupational medicine knowledge and prior medical office, healthcare, or customer-service experience are preferred.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and a license in the state of employment, if applicable.
  • CPR/First Aid certification.
  • Customarily at least six months of medical assistant experience, with knowledge of medical procedures and medical terminology.
  • Customarily at least six months of demonstrated x-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and the ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training as required.
  • Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
  • Ability to exercise ongoing discretion and securely manage confidential and critical information.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, escort them to dressing and x-ray rooms, provide instructions, assist with positioning, explain procedures, and monitor patient safety and comfort.
  • Operate radiologic equipment and position equipment and adjust controls according to examination specifications and applicable requirements.
  • Use radiation safety measures and protection devices to protect patients and team members.
  • Keep radiologic equipment in working order and report malfunctions to the Center Operations Director.
  • Follow radiology workflows and ensure radiology reports cross correctly to EMR; complete required documentation related to patient x-ray visits.
  • Maintain x-ray equipment, including calibration, QA/QC procedures, and record keeping in accordance with current policies and procedures.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
  • Perform quality assurance activities on equipment, medical devices, and testing processes used in the center.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate medical devices and equipment, including calibration and record keeping; promptly notify a supervisor of equipment, supply, or facility issues.
  • Assist center leadership with patient flow and volume, and keep patients informed about expected wait times.
  • Perform front- and back-office clerical tasks associated with patient care and record keeping, ensuring accurate documentation.
  • Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
  • Follow HIPAA guidelines and safety rules.
  • Attend center staff meetings or huddles as required.
  • Help maintain a neat, clean, and orderly facility.
  • Complete applicable training, including monthly clinical competency training, and participate in required initial and ongoing training.

Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, and Dental Plans
  • Life and Disability Insurance
  • Paid Time Off and Extended Illness Days
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts
  • Bonus up to $7,500
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