About The Position

The X Ray Limited Scope & Medical Support Specialist performs routine X-ray, medical, and testing procedures under the direct supervision of the treating clinician. The role also supports other facility areas as needed, including registration and referral management. The position performs routine X-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, while providing efficient and accurate one-on-one patient care in a fast-paced environment. The successful colleague helps ensure quality clinical care and an excellent patient experience through welcoming, respectful, and skillful service. The position includes radiologic duties, medical support tasks, patient-flow assistance, and front- and back-office clerical responsibilities. Duties may change at any time with or without notice; the description is not a comprehensive listing of all responsibilities. The role requires discretion and secure handling of confidential and critical information.

Requirements

  • High school graduate or GED equivalent.
  • Completion of a state-approved Limited Scope Technician certificate program and state license, if applicable.
  • CPR/First Aid certification.
  • At least six months of medical assistant experience, including knowledge of medical procedures and medical terminology.
  • At least six months of demonstrated X-ray experience and familiarity with routine medical procedures.
  • Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and the ability to interact tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear, professional verbal and written communication skills.
  • Teamwork skills and ability to maintain working relationships with colleagues at all levels.
  • Ability to obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office applications such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.
  • Participation in initial and ongoing training as required.

Nice To Haves

  • Working knowledge of occupational medicine requirements, which vary by state.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures; escort them to dressing and X-ray rooms, provide instructions, assist with positioning, explain procedures, and monitor patient safety and comfort.
  • Operate radiologic equipment and adjust positioning and exposure controls to produce diagnostic images according to examination specifications and applicable requirements.
  • Use radiation safety measures and protective devices to safeguard patients and team members.
  • Maintain radiologic equipment, report malfunctions, and perform calibration, QA/QC, and record keeping under current policies and procedures.
  • Follow radiology workflows, ensure reports cross correctly to EMR, and complete required X-ray documentation.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform ancillary testing such as vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine medical procedures as ordered and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes.
  • Maintain supplies; clean rooms and equipment; stock exam rooms; and maintain and operate medical devices, including calibration and record keeping.
  • Notify a supervisor promptly about equipment malfunctions, supply needs, or facility operating concerns.
  • Assist center leadership with patient flow and volume, and keep patients informed about expected wait times.
  • Perform front- and back-office clerical tasks related to patient care and accurate record keeping.
  • Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork.
  • Follow HIPAA guidelines and safety rules; attend required staff meetings or huddles; and help maintain a neat, clean, and orderly facility.
  • Complete applicable training, including monthly clinical competency training, and participate in initial and ongoing training as required.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • Bonus up to $7,500
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