Wynn Rewards Representative (Evening/Weekend Flexibility Required)
About The Position
The Encore Boston Harbor Representative – Wynn Rewards is responsible for enrolling guests in the Wynn Rewards (Red Card) loyalty program through on-property activities, special events, and other customer engagement. The role maintains Encore standards and supports excellent guest and team member experiences. It involves explaining the program and its promotions, creating and maintaining accounts, and assisting the slot marketing department with promotions and events as needed. The representative applies property and departmental standards, contributes to departmental goals and operational improvement, maintains accurate and confidential records, and follows applicable policies, laws, regulations, controls, and safety standards. The role requires managing multiple priorities and deadlines in a high-pressure environment, staying informed about departmental developments, and maintaining industry knowledge through training and continuing education. Varying schedules are required to reflect property business needs, and reliable, consistent, punctual attendance is required.
Requirements
- Must be at least 21 years of age.
- Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- Strong computer skills.
- Typing speed of at least 40 words per minute.
- Outstanding organizational and interpersonal skills and excellent attention to detail.
- Conversational English required; ability to read and interpret documents, respond to common inquiries, write instructions, and effectively present information.
- Ability to perform basic mathematical calculations, decipher reports, and maintain reports upon request.
- Ability to work varying schedules based on property business needs.
- Reliable, consistent, and punctual attendance.
- Ability to perform the listed physical functions, including standing, walking, sitting, handling objects or controls, reaching, climbing or balancing, bending and related movements, and lifting or maneuvering at least 50 pounds.
Nice To Haves
- High school degree or equivalent.
- Hospitality, casino, or loyalty program experience.
- Knowledge of Microsoft Office.
Responsibilities
- Apply Encore Boston Harbor core values and property and department standards.
- Participate in departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and implement improvements as required.
- Contribute to departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
- Enforce applicable internal policies, federal and state laws, rules, regulations, and property-wide controls within the department.
- Deliver and maintain a high level of service and contribute to company-wide communication and best practices.
- Stay informed about departmental developments and manage multiple priorities and deadlines, including in stressful, high-pressure situations.
- Provide exemplary customer service by explaining and assisting guests with the fundamentals of the Red Card loyalty program.
- Create and maintain Red Card accounts accurately and efficiently.
- Encourage Red Card participation, explain promotions, marketing materials, and property information, and foster a positive, friendly atmosphere.
- Assist the slot marketing department with promotions and events as needed.
- Prioritize safety and follow department and company safety standards.
- Maintain relevant industry knowledge through continuing education and training.
- Perform other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
