Wynn Rewards Representative (Evening/Weekend Flexibility Required)
About The Position
The Wynn Rewards Representative is responsible for enrolling guests in the Wynn Rewards Program through on-property activities, special events, and other customer engagement. The role maintains Encore standards and supports excellent guest and team member experiences. Representatives explain and promote the Red Card loyalty program, create and maintain accounts, communicate promotions and property information, and assist with slot marketing events as needed. The position requires varying schedules to reflect business needs, including evening and weekend flexibility, and reliable, consistent, punctual attendance.
Requirements
- Must be at least 21 years of age.
- Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- Strong computer skills.
- Minimum typing speed of 40 words per minute.
- Outstanding organizational and interpersonal skills and excellent attention to detail.
- Conversational English required; ability to read and interpret documents, respond to common inquiries, write instructions, and effectively present information.
- Ability to perform basic mathematical calculations and decipher and maintain reports upon request.
- Ability to meet the physical demands of the role, including regularly talking, hearing, standing, walking, sitting, handling objects or controls, reaching, climbing or balancing, and bending or kneeling; lift or maneuver at least 50 pounds.
- Must be able to interact professionally with internal and external guests.
- Reliable, consistent, and punctual attendance; ability to work varying schedules based on business needs.
Nice To Haves
- High school degree or equivalent preferred.
- Hospitality, casino, or loyalty program experience preferred.
- Knowledge of Microsoft Office preferred.
Responsibilities
- Implement Encore Boston Harbor core values and property and department standards.
- Participate in departmental goal-setting and execution, monitor operational effectiveness, and make changes needed for improvement.
- Identify key drivers of success and contribute to departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
- Enforce applicable internal policies, laws, regulations, and property-wide controls.
- Deliver and maintain a high level of service and contribute to company-wide communication and best practices.
- Stay informed about departmental developments and manage multiple priorities and deadlines, including in stressful, high-pressure situations.
- Provide exemplary customer service when explaining and assisting guests with the Red Card loyalty program.
- Create and maintain Red Card accounts accurately and efficiently.
- Encourage participation in the Red Card program, explain promotions and marketing materials, provide property information, and foster a positive, friendly atmosphere.
- Assist the slot marketing department with promotions and events as needed.
- Prioritize safety and follow department and company safety standards.
- Maintain relevant industry knowledge through continuing education and training.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
