Shift Manager - Wynn Rewards

Wynn Resorts•Everett, MA

About The Position

The Shift Manager for Wynn Rewards manages the daily operations of the Red Card Department at Encore Boston Harbor, including the Red Card representative team, guest enrollment operations, and marketing to prospective members. The role oversees the Red Card strategy and its alignment with property strategy, departmental performance, guest and employee satisfaction, and adherence to company standards, policies, and regulations. The manager is accountable for Red Card program enrollments and helps ensure that guests and property-wide team members understand program standards, signup procedures, and player benefits. The position also supports Red Card marketing operations and assists slot marketing representatives and marketing hosts as needed. The annual salary is $79,000–$85,000.

Requirements

Must be at least 21 years old.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school degree or equivalent required.
Bachelor’s degree in a related field or equivalent experience required.
At least 5 years of hospitality, casino, or loyalty program experience required.
Strong computer skills and proficiency in Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Fluency in English.
Ability to read, analyze, and interpret documents and respond to common inquiries from employees or guests.
Ability to write detailed instructions and correspondence and present information effectively in one-on-one and group situations.
Ability to work with probability and statistical inference and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and decipher and prepare reports.
Ability to work varying schedules to reflect property business needs.
Reliable, consistent, and punctual attendance.
Ability to talk and hear regularly; stand, walk, sit, and use hands to handle objects, tools, or controls; occasionally reach, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Ability to lift or maneuver at least 30 pounds and meet varied standing and walking demands.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Three years of experience in a leadership role preferred.
A second language is a plus.

Responsibilities

Implement Encore Boston Harbor core values and property and department standards.
Manage short- and long-term departmental goals, policies, procedures, operational effectiveness, and improvement efforts.
Monitor departmental performance and the accuracy, confidentiality, and completeness of policies, records, and reports.
Manage the performance of team members within the area of responsibility.
Ensure applicable internal policies, laws, regulations, rules, and controls are followed.
Maintain high levels of property-wide service and satisfaction.
Facilitate communication by organizing and leading regular departmental and cross-departmental meetings.
Oversee hiring, performance management, employee engagement, training, feedback, and a motivating work environment.
Keep informed about departmental developments and recommend ways to improve department and company success.
Manage guest and team-member relations and address issues as appropriate.
Manage competing priorities and meet deadlines in stressful, high-pressure situations.
Promote positive, fair, and ethical relationships with team members, contractors, and host and surrounding communities.
Manage the Red Card marketing team and assist with its daily operations.
Be accountable for Red Card program enrollments.
Assist slot marketing representatives and marketing hosts as needed.
Manage and review Red Card programs and marketing communications with guests.
Keep casino and property-wide team members informed about Red Card program standards, signup procedures, and player benefits.
Prioritize safety and follow department and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.