WSC Guest Service Cash Operations - PT- Anadarko, OK

Fort Sill Apache Companies•Anadarko, OK

About The Position

The WSC Guest Service Cash Operations team member supports cash operations and guest service at Warm Springs Casino. The role includes cage, drop, vault, jackpot, Players Club, bar, housekeeping, and lost-and-found duties. The team member must follow applicable gaming regulations, internal controls, and casino policies while providing exceptional service to guests and fellow team members. Regular attendance is required, and schedules may vary to meet business needs, including days, evenings, graveyards, holidays, weekends, and on-call days. The selected candidate must pass a background check and drug screening and obtain and maintain a Fort Sill Apache gaming license.

Requirements

High school diploma or GED certificate.
Two years of cash-handling or accounting experience.
Must work effectively with guests, team members, and regulatory agency personnel.
No criminal history.
Skills and abilities to work with personal computers, access control card systems, gaming devices, cleaning equipment, point-of-sale systems, liquor dispensing systems, and cash control policies.
Strong written and oral communication skills, including the ability to interpret instructions in written, oral, diagram, or schedule form.
Strong customer service and oral and written communication skills.
Must have or obtain an Food Handlers Certificate.
Must obtain and maintain a gaming license.
Must pass a background check and drug-screening test.
Must be able to work effectively as part of a team and independently.
Must be able to maintain a calm demeanor in stressful situations, follow detailed procedures, ensure documentation accuracy, and provide effective guest and team-member service.
Must maintain a neat, clean, well-groomed appearance and comply with the uniform policy.
Must be available for varying schedules, which may include days, evenings, graveyards, holidays, weekends, and on-call days.
Must meet the stated physical demands, including extended standing, walking, and sitting; occasional lifting of up to 25 pounds and lifting, moving, pushing, pulling, and/or dragging 50 pounds or more.

Responsibilities

Initiate jackpots and pay them out when not acting as verifier of jackpots above the amount specified in Policies and Procedures.
Maintain the integrity and accuracy of the Cage department, including daily reconciliation and timely, accurate reporting of variances of $10 or more in accordance with internal control procedures.
Ensure only authorized team members access cage and count room areas and properly control keys to sensitive areas.
Monitor and maintain compliance with NIGC and MICS regulations and casino and department policies and procedures.
Assist with the Players Club, member cards, and promotions.
Count when not the sole recorder; maintain Title 31 certification and knowledge; and assist with jackpot verifications.
Stock and prepare the bar and serve food and alcoholic and non-alcoholic beverages in accordance with internal policies and applicable regulations and laws.
Perform casino and grounds housekeeping and assist with the drop.
Maintain a positive attitude, represent Warm Springs Casino’s core values, and provide exceptional service.
Assist with lost-and-found items, including recording descriptions of people and incidents.
Understand and comply with the Eye, Hi, Goodbye program.
Assume responsibility for the safety and wellbeing of guests and team members and comply with applicable regulations, laws, policies, procedures, and internal control protocols.
Perform other related duties as assigned by the reporting supervisor.