WSC Guest Service Cash Operations - PT- Anadarko, OK

Fort Sill Apache Companies•Anadarko, OK

About The Position

The Guest Service Cash Operations team member performs cash operations and guest-service duties at Warm Springs Casino. The role initiates and pays jackpots when not serving as the verifier for jackpots above the amount specified in policy, supports jackpot verification, assists with the Drop, and helps maintain the accuracy and integrity of Cage operations. Duties include daily reconciliation and timely, accurate reporting of variances of $10 or more, maintaining authorized access to the Cage and count room, controlling sensitive-area keys, and supporting compliance with NIGC and MICS regulations and casino policies and procedures. The position also supports the Players Club, member cards, promotions, bar stocking and preparation, food and beverage service, housekeeping, and lost-and-found records. The team member is expected to provide exceptional guest service, maintain a positive attitude, follow the Eye, Hi, Goodbye program, and help ensure the safety and wellbeing of guests and colleagues. Regular attendance is required, and other related duties may be assigned by the reporting supervisor. Schedules may vary to meet casino business needs and may include on-duty or on-call work during days, evenings, graveyards, holidays, and weekends. Work involves extended periods of standing, walking, or sitting; occasional exposure to extreme outdoor temperatures, smoke, and varying noise and lighting; and occasional lifting or moving of 25 pounds and 50 pounds or more. Candidates must pass a background check and drug screening and obtain and maintain a gaming license.

Requirements

High school diploma or GED certificate.
Two years of cash-handling or accounting experience.
Must work effectively with guests, team members, and regulatory agency personnel.
No criminal history.
Ability to work with personal computers, access-control card systems, gaming devices, cleaning equipment, point-of-sale systems, liquor-dispensing systems, and cash-control policies.
Strong written and oral communication skills, including the ability to interpret written, oral, diagram, or schedule instructions.
Strong customer-service and communication skills.
Ability to obtain and maintain a Fort Sill Apache gaming license.
Regular attendance is required.
Ability to work varying schedules, potentially including days, evenings, graveyards, holidays, weekends, and on-call days.
Ability to meet the described physical demands, including extended standing, walking, or sitting and occasional lifting or moving of 25 pounds and 50 pounds or more.
Must pass a background check and drug-screening test.
Food Handlers Certificate.

Responsibilities

Initiate and pay jackpots when not acting as verifier for jackpots above the amount specified in policies and procedures.
Maintain the integrity and accuracy of Cage operations, including daily reconciliation and timely, accurate reporting of variances of $10 or more.
Ensure only authorized team members access the Cage and count room, and properly control keys to sensitive areas.
Monitor and maintain compliance with NIGC and MICS regulations, casino policies, department procedures, and internal controls.
Assist with the Players Club, member cards, and promotions.
Count when not the sole recorder; maintain Title 31 certification and knowledge.
Assist with jackpot verifications and the Drop.
Stock and prepare the bar and serve food and alcoholic and non-alcoholic beverages in accordance with applicable policies, regulations, and laws.
Perform casino and grounds housekeeping.
Maintain a positive attitude, represent the casino’s core values, and provide exceptional service.
Assist with lost-and-found items, including recording descriptions, people, and incidents.
Follow the Eye, Hi, Goodbye program.
Assume responsibility for the safety and wellbeing of guests and team members and comply with applicable regulations, laws, policies, procedures, and internal controls.
Perform other related duties assigned by the reporting supervisor.