Wound Hyperbaric Front Office Lead

HonorHealth•Deer Valley, AZ

3d•Onsite

About The Position

Performs as a working lead and support for network wound care and hyperbaric front office staff. Assists staff with insurance authorizations and verifications, patient scheduling, and counseling patients about financial benefits, estimates, and arrangements. Acts as a subject matter expert for wound care and hyperbaric front office systems and serves as a liaison between front office staff, clinical staff, hyperbaric technicians, providers, and leadership. The role contributes to process improvement and the creation or enhancement of processes across network wound care and hyperbaric departments. It maintains department training programs in conjunction with leadership and promotes positive teamwork within each department. The position also supports departmental policies and procedures, staff training and orientation, regulatory and reimbursement compliance, team meetings, and staff performance feedback.

Requirements

High school diploma or GED required.
One year of experience planning and directing others’ daily work required.
Two years of front office experience in an ambulatory discipline required.
Front office experience required.
Experience with insurance authorizations required.

Nice To Haves

Associate degree in a related healthcare field preferred.
Three years of front office experience in an ambulatory discipline preferred.
Epic experience preferred.

Responsibilities

Serve as an expert resource on front office responsibilities, including benefits verification, patient financial counseling, authorizations, registration, and scheduling.
Maintain network departmental policies, procedures, and guidelines to support effective task execution and goal achievement.
Assist in developing new procedures and processes across the network.
Participate in process improvement activities and implement changes as directed by supervisors or the director.
Support supervisors and the director with other activities as needed.
Teach, train, and mentor new staff; assist with orientation to front office processes, Epic, and related software and information systems.
Serve as a subject matter expert on HIPAA, federal and state regulations, health system and departmental policies, and reimbursement criteria.
Assist in leading network wound care and hyperbaric front office meetings and huddles to improve communication within and between departments.
Provide feedback to the supervisor or director on staff performance for evaluation purposes.
Participate in regularly scheduled staff meetings to provide productivity measurements and feedback.
Assist staff with insurance authorizations and verifications, patient scheduling, and counseling patients about financial benefits, estimates, and arrangements.
Serve as a liaison between front office staff, clinical staff, hyperbaric technicians, providers, and leadership.
Maintain ongoing department training programs in conjunction with leadership and promote positive teamwork.