Clinical Office Assistant (COA) Hyperbaric & Wound Care Clinic

Advocate Health

3d • $21 - $31 • Onsite

About The Position

The Clinical Office Assistant supports the Hyperbaric & Wound Care Clinic at Aurora Medical Center Summit. The role provides front-desk, scheduling, telephone, records, and general administrative support, including patient registration, referrals, documentation, reporting, and office equipment operation. The position is full time, 40 hours per week, with a schedule of 8:00 a.m. to 4:30 p.m. The department operates Monday through Friday, and the position does not require weekends or holidays.

Requirements

• High school graduate.
• Typically, one year of experience performing scheduling, customer service, and administrative or clerical support duties.
• Ability to multitask, route calls, greet patients, and maintain appointment and meeting schedules.
• Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in database or spreadsheet software.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills and ability to build rapport and relate to people.
• Ability to operate standard office equipment.
• Ability to sit, walk, stand, bend, and lift frequently during the workday; occasionally lift items weighing up to 20 pounds.
• Functional speech, vision, and hearing.

Responsibilities

• Greet patients and visitors promptly, courteously, and helpfully; collect insurance co-payments and respond to routine information requests.
• Schedule and maintain calendars for appointments, meetings, and travel, and coordinate related administrative arrangements and document preparation.
• Schedule patients, enter information into the computer system, and coordinate appointments with other departments or physician offices as needed.
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately.
• Assemble, copy, and release patient medical records and coordinate with the Medical Records Department regarding requests for notes or additional information.
• Generate basic reports, update existing reports, and distribute reports as needed.
• Open, sort, and distribute mail and department documents; operate and maintain office equipment and, when needed, order office supplies.
• Complete referrals, track and follow up on re-authorization needs, process patient registration, and obtain required information.
• Process billing or reimbursement forms and other department records as needed.
• Maintain logs and reports, perform simple calculations, and help gather, organize, and compile data for reports and meetings.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED