Worldwide Channel Programs, Enablement & Portal Manager

Huntress Labs

4d•$125,000 - $135,000•Remote

About The Position

Huntress is hiring a Worldwide Channel Programs, Enablement & Portal Manager to help manage its channel programs, create and manage enablement, and oversee day-to-day operations of the partner portal. The role supports a white-glove experience for partners—including MSPs, resellers, distributors, and referral partners—from onboarding through ongoing engagement. It serves as the voice of partners in the portal and the voice of the portal internally at Huntress. The manager will drive partner engagement and portal adoption, and lead enablement for both internal teams and external partners. The role works with Channel Programs leadership and cross-functional teams to improve the portal, promote program participation, adapt the experience to regional needs, and measure the effectiveness of portal and enablement initiatives. This remote US position reports to the Senior Manager, Channel Marketing. Compensation is $125,000 to $135,000 base plus bonus and equity.

Requirements

At least 4 years of experience in channel programs, partner operations, partner marketing, or partner enablement; SaaS or cybersecurity experience is preferred.
Hands-on experience administering a partner portal or PRM platform and a strong understanding of intuitive, engaging partner experiences.
Ability to build and deliver clear, practical enablement for internal teams and external partners, including MSPs, resellers, VARs, and distributors.
Experience running adoption programs such as campaigns, incentives, or contests and measuring their effectiveness.
Exceptional attention to detail and ability to manage multiple workflows, deadlines, and stakeholders in a fast-paced environment.
Excellent written and verbal communication skills, including the ability to explain complex programs simply and influence across teams and regions.
Strong service orientation and commitment to resolving issues and supporting partner success.
Comfort using PRM, CRM, and marketing automation tools such as Salesforce and HubSpot, as well as reporting dashboards to track program health and partner activity.

Nice To Haves

Experience in a SaaS environment.
Experience in a cybersecurity environment.

Responsibilities

Manage daily partner portal (PRM) operations, including content and asset updates, announcements, training uploads, user access, and partner support.
Serve as the first line of support for portal questions, login issues, and workflow challenges; identify and resolve friction in the partner journey.
Collaborate with Channel Programs leadership on the portal roadmap, page structure, navigation, and feature rollouts, recommending improvements based on partner feedback and usage data.
Design and run partner engagement initiatives, including launch campaigns, contests, incentives, and nurture communications, to increase portal adoption and program participation.
Create external partner enablement, including onboarding journeys, how-to guides, walkthroughs, webinars, and training content about program features and portal access.
Develop internal playbooks, talk tracks, FAQs, and regular updates so Sales, Account Management, Partner Managers, Marketing, and other stakeholders can promote the partner program.
Support program rollout in NA, EMEA, and APAC, adapting messaging, content, and enablement to local needs while maintaining worldwide consistency.
Collaborate with Sales Operations, Partner Marketing, Product Marketing, Sales, Demand Gen, and Product to deliver program and product announcements to partners at the right time and place.
Track and report portal adoption, active users, training completion, content engagement, and program participation; use findings to refine engagement strategy and demonstrate enablement impact to leadership.

Benefits

Generous paid time off, including vacation, sick time, and paid holidays.
12 weeks of paid parental leave.
Medical, dental, and vision benefits plans.
401(k) with a 5% contribution regardless of employee contribution.
Life and disability insurance plans.
Stock options for all full-time employees.
One-time $500 reimbursement for building or upgrading a home office.
Annual education and professional development assistance allowance.
$75 USD per month digital reimbursement.
Access to the BetterUp platform for coaching and personal and professional growth.
100% remote work environment.